What should I do if I experience technical difficulties using e-Profile?

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If you already have an NABP e-Profile ID and are having trouble logging in, follow these troubleshooting tips .

Browser

Clear the cookies from your browser history and clear the cache.
Reset your browser to the original default settings.
- Google Chrome Settings
- Microsoft Edge
- Safari
Make sure you use the most updated version of our recommended browsers: Google Chrome, Safari, and Microsoft Edge.

Account

Log out of your NABP e-Profile, reopen the browser, and log back in to your account by first clicking on the Individual or Business Customers tile.
Reset your NABP e-Profile password by clicking Change/Forgot Password? on the login screen.
If you receive the Password Expiry Notice and have trouble resetting your password, return to the login page and select Change/Forgot Password?.

Device

Make sure your device date and time are set to auto sync or auto adjust.
Try accessing NABP e-Profile on a personal computer or network rather than a work computer. Some companies may utilize firewalls that restrict NABP e-Profile functionality.
If you are using a password management application in your browser and are experiencing issues when trying to log in to e-Profile, disable your password management application. For example, if the password management application loops back to the same page or provides an error message after you are already logged in to e-Profile, disable the application.

If you are unable to access your e-Profile account after performing the above troubleshooting tips, contact Customer Engagement and provide:

Full name
Current email address/username
Mailing address associated with your e-Profile
Phone number
Last 4 digits of your Social Security number (if you have one)
Browser you used
Troubleshooting steps you attempted
Errors you encountered
Screenshots of the issue

If your email address is different than the one in your NABP e-Profile, provide the new email address. If you need us to reset your password, provide written permission in the email, so we can troubleshoot the issue.