Tips and Troubleshooting

If you have questions about e-Profile, or any of our products and services, we encourage you to check our Help section before contacting Customer Engagement as many answers to questions can be found there.

Get in Touch With NABP Customer Engagement

Attention:Our response times may be delayed as some staff work remotely. We appreciate your patience.

Need help? Curious about something? We’re happy to help you, whether by phone, email, postal mail, or live web chat. If you email Customer Engagement, please allow 2 business days for a response.

Hours: Monday to Friday, 9 AM to 5 PM CST

Phone: 1-847/391-4406
Fax: 1-847/375-1114
Chat:  Click on the chat icon at the right of your screen. (The icon may take a minute to appear.)

Chat may be unavailable during periods of heavy volume and is only available during business hours.

NABP considers security of customer information to be one of its highest priorities. Consequently, Customer Engagement representatives will not provide any personal or e-Profile information to callers who are unable to provide the necessary security answers.

Mailing Address:

1600 Feehanville Dr
Mount Prospect, IL 60056

Contact NABP’s Executive Director/Secretary


Press Inquiries

Are you a member of the media? We’ll do our best to get you the information you need by your deadline.

Phone: 1-847/391-4405

To expedite your inquiry, you may wish to send an email to Please include your publication, topic, any prepared questions, your deadline, and the best way to reach you.