e-Profile Frequently Asked Questions

NABP e-Profile Basics

  1. What is an NABP e-Profile?
  2. I already have an e-Profile account, but I’m logging into the new system (after April 1, 2018) for the first time, what do I do?
  3. How do I create a new e-Profile and get my e-Profile ID?
  4. What information do I need to verify an existing e-Profile or create a new one?
  5. I’m experiencing technical difficulties when using the e-Profile system. What are the minimum browser requirements to operate e-Profile?
  6. How do I find my e-Profile ID?
  7. I tried using the Quick Search to get my e-Profile ID, but my ID could not be found. Why?
  8. What if I forgot my Username?
  9. What if I forgot or need to change my password?
  10. How do I change my address or phone number?
  11. How do I add or change my e-mail address/Username?
  12. How do I change my name in e-Profile?
  13. How do I change my date of birth in my e-Profile?
  14. How do I change my Social Security number in my e-Profile?
  15. How do I create an e-Profile if I do not have a Social Security number?
  16. My graduation date is incorrect. How can I change it?
  17. How do I obtain a military discount when submitting an application for an NABP program or service?
  18. How do I contact NABP Customer Service?

Placing Orders and Order History

  1. I received an error message when I submitted my payment information. What should I do?
  2. Where do I find a receipt of my transactions?

Exam Services – NAPLEX or MPJE

  1. How do I change my jurisdiction?
  2. How do I cancel my application?
  3. Where do I check the status of my application?
  4. How do I add a score transfer if I have already applied for the NAPLEX but have not yet sat for the examination?
  5. How do I cancel a score transfer request?
  6. I submitted a score transfer request, but I want to change the state I chose to have my score transferred to. How can I do that?
  7. Does NABP offer a discount for military personnel for NAPLEX?
  8. Does NABP offer a discount for military personnel for MPJE?
  9. Where do I check my examination scores?

Pre-NAPLEX and Pre-FPGEE

  1. What are the minimum system requirements to take the Pre-NAPLEX and Pre-FPGEE?
  2. Who do I contact if I experience technical difficulties with the Pre-NAPLEX or Pre-FPGEE?

CPE Monitor

  1. How do I add or update my license, registration, or certification information?
  2. My license/certification information is incorrect. How can I correct it?
  3. How do I print my CPE transcripts?
  4. I’m getting an error message that says printing is not available, and I must verify that ActiveX is enabled. How do I do that?

e-LTP

  1. Does NABP offer a discount for military personnel for e-LTP?

NABP e-Profile Basics

1. What is an NABP e-Profile?

Your NABP e-Profile is where you manage all the programs and services available to you through NABP. By logging into your e-Profile you will have access to practice exams, NAPLEX, NAPLEX Score Transfer, MPJE, Score Results, PCOA, FPGEC, FPGEE, CPE Monitor, Licensure Transfer, and publications.

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2. I already have an e-Profile account, but I’m logging into the new system for the first time (after April 1, 2018), what do I do?

You will need to verify your account when logging in to the system for the first time.

  • Click ‘Re-register your account.’

  • On the next screen, enter the email address associated with your account and click ‘Next.’ A verification code will be sent to the email you just entered.

  • After receiving the verification code, you will have 30 minutes to enter the code and create a new password on the Create Login screen. Enter the requested information in each box and click the ‘Create Login’ button to complete the process.

  • You will be returned to the main login screen and asked to enter your email address and newly created password. Enter the information in the boxes and click ‘Sign In.’

  • You will be brought to a page to begin the process of verifying the information in your e-Profile. Click the ‘Verify e-Profile’ button to begin the process.

  • First, you will be provided with the updated e-Profile Terms. On the following screens you will be prompted to review and confirm the data associated with your e-Profile.
  • For the data that is being confirmed, refer to FAQ #4.

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3. How do I create a new e-Profile and get my e-Profile ID?

Follow the steps below to create a new e-Profile. If you have previously used NABP programs and services, such as NAPLEX or CPE Monitor, then you may already have an e-Profile ID. Refer to FAQ #5 to lookup a previously created e-Profile ID.

If you are a brand-new user, follow the instructions below:

  • Click ‘Create a login’

  • In the box on the next screen, enter the email address you want as both your username and your contact email, and click ‘Next.’ A verification code will be sent to the email address you just entered.

  • After receiving the verification code, you will have 30 minutes to enter the code and create a new password on the Create Login screen. Enter the requested information in each box and click the ‘Create Login’ button to complete the process.

  • You will be returned to the main login screen and asked to enter your email address and newly created password. Enter the information in the boxes and click ‘Sign In.’

  • After logging in, click ‘Create e-Profile.’ Follow the prompts to complete the creation of your e-Profile and obtain your e-Profile ID.

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4. What information do I need to verify an existing e-Profile or create a new one?

During the e-Profile verification and creation process, you will be asked to input or review personal data. The data required for an e-Profile is listed below. Have this information ready when you are creating or verifying your account.

Mistakes in data entry for legal name, date of birth, or Social Security number will require a submission of documentation to correct.

  • Legal name
  • Gender
  • Profession
  • If you are licensed in the United States, attending school in the US, training in the US, or residing in the US
  • Date of birth
  • Social Security number
  • Address
  • Phone number
  • Any license information

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5. I’m experiencing technical difficulties when using the e-Profile system. What are the minimum browser requirements to operate e-Profile?

  • Google Chrome preferred
  • Internet Explorer 11, or most recent version, also acceptable
  • Firefox, Microsoft Edge, and Safari are not supported

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You can find your e-Profile ID in the confirmation email you received when registering for an e-Profile. You can also look up an e-Profile ID using our Quick Search tool, which can be found here.

If you are already logged in to e-Profile:

  • Your e-Profile ID is displayed on the ‘My Profile’ page of your account, which can be accessed by clicking your email address displayed in the top right corner of the dashboard.

  • Your e-Profile ID also appears in the top right corner of any program page.

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7. I tried using the Quick Search to get my e-Profile ID, but my ID could not be found. Why?

If you are having trouble retrieving your e-Profile ID using Quick Search, you may not have created an e-Profile. To create an e-Profile, follow the instructions outlined in FAQ #3.

If you already have an e-Profile ID, check to make sure the information you are inputting is correct.

If you are still having trouble, contact Customer Service at help@nabp.pharmacy or 847/391-4406 Monday through Friday, 9 AM to 5 PM Central time, or chat live with a Customer Service agent during business hours.

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8. What if I forgot my username?

Your username is the email address you used to set up your e-Profile. If you forgot the email address, try one of the following:

  1. Locate your registration confirmation email.
  2. Look up your username by verifying your e-Profile account information. The system will only provide a partial username for security purposes.

  • Click ‘Forgot username?’ on the login screen.

  • You can access your partial username by entering your e-Profile ID and date of birth or by entering your Social Security number and date of birth. Click the drop-down arrow to choose.
  • After entering the information, click ‘Next.’

  • Your partial username will appear at the top of the login box.

If you are still having trouble identifying your username, contact Customer Service at help@nabp.pharmacy or 847/391-4406 Monday through Friday, 9 AM to 5 PM Central time, or chat live with a Customer Service agent during business hours.

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9. What if I forgot or need to change my password?

  • Click ‘Forgot password?’

  • On the next screen, enter the email address associated with your account. Click ‘Next.’

  • We will send you a verification code. Select a method to receive the code. It can be texted to your phone or emailed to the address on file. Click ‘Request Verification Code.”

  • After receiving the verification, you will have 30 minutes to enter the code and create a new password on the login screen. After you have entered the information click, ‘Reset Password.’

You will not be able to recover an old password in the e-Profile system. If you forget your password, you will need to follow the steps above to create a new one.

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10. How do I change my address or phone number?

  • In the upper righthand corner of the e-Profile dashboard, click your username and then ‘My Profile.’

  • Locate the Contact box (listed third from the top) and you can change your address or phone number by clicking the pencil button.

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11. How do I add or change my email address/username?

You may only have one email address per account. The email address also functions as your username.

Changing your email address/username is currently not a self-service feature in e-Profile. Before you request an email/username change, ensure that you already have an active account. You can do this by reading the steps listed in FAQ #5 and looking up your account information. After confirming that your account exists, contact Customer Service and provide your e-Profile ID and the desired email/username. Customer service staff cannot change your username unless you have an active e-Profile account.

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12. How do I change my name in my e-Profile?

You can change your name in your e-Profile by submitting a photocopy of the document granting your name change and completing the correct NABP name change form. One form pertains to those who have had their name change granted by a US government agency. The other pertains to those who have had their name change granted by a foreign government agency. Have the forms witnessed and signed by a notary.

In addition to the form, submit a photocopy of the documentation noting your name change. Acceptable supporting documentation includes:

  • Marriage license or certificate
  • Divorce decree
  • Court ordered name change document
  • Naturalization documentation (the original document must be mailed, the document will be returned)

Please send a photocopy. Originals will not be returned. Exception: photocopies of naturalization documentation will not be accepted. Original naturalization documents will be returned. 

FORMS:

Name Change Granted by a US Government Agency
This form can be faxed or mailed.

Name Change Granted by a Foreign Government Agency
For security reasons, submit this form and the photocopied documentation by mail, as NABP retains the original signed and notarized form for its records.

All forms and information should be sent to Customer Service.

NABP Customer Service
1600 Feehanville Dr
Mount Prospect, IL 60056
Email: help@nabp.pharmacy
Phone: 847/391-4406

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13. How do I change my date of birth in my e-Profile?

You can change your date of birth in your e-Profile by submitting a photocopy of the official document showing your date of birth and completing NABP’s date of birth change form. Have this form witnessed and signed by a notary. For security reasons, submit the original notarized form by mail.

The required supporting documentation includes a photocopy of one of the following:

  • Driver’s license or state ID (if date of birth is present)
  • Birth certificate
  • Valid US passport
    Please send a photocopy. Originals will not be returned.

FORM:Date of Birth Change

For security reasons, submit this form and the photocopied documentation by mail to:

NABP Customer Service
1600 Feehanville Dr
Mount Prospect, IL 60056
Email: help@nabp.pharmacy
Phone: 847/391-4406

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14. How do I change my Social Security number in my e-Profile?

You can change your Social Security number in your e-Profile by submitting a photocopy of the official document showing your Social Security number and completing NABP’s Social Security number change form. Have this form witnessed and signed by a notary. For security reasons, submit the original notarized form by mail.

The required supporting documentation includes a photocopy of the following:

  • Social Security card
    Please send a photocopy. Originals will not be returned.

FORM:Social Security Number Change
For security reasons, submit this form and the photocopied documentation by mail to:

NABP Customer Service
1600 Feehanville Dr
Mount Prospect, IL 60056
Email: help@nabp.pharmacy
Phone: 847/391-4406

If you have misplaced your Social Security card, see the Social Security Administration’s website for information on getting a new or replacement card.

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15. How do I create an e-Profile if I do not have a Social Security number?

If you need an NABP e-Profile ID but do not have a Social Security number, you will need to complete documentation regarding your status. If you are seeking licensure through a US board of pharmacy, and are either unable to obtain a US Social Security number from the Social Security Administration or are in the process of obtaining a Social Security number, fill out the Waiver for Individuals with No Social Security Number and submit it according to the instructions on the form.

Once you have submitted the waiver form, Customer Service will create your e-Profile and provide you with your login information via email, or chat live with a Customer Service agent during business hours.

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16. My graduation date is incorrect. How can I change it?

You cannot change education information in your e-Profile without sending supporting documentation. If you entered the wrong education information, you will need to send a copy of your diploma and/or transcript to Customer Service to change the school name, graduation date, and/or degree conferred.

You can contact Customer Service at help@nabp.pharmacy or 847/391-4406 Monday through Friday, 9 AM to 5 PM Central time, or chat live with a Customer Service agent during business hours.

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17. How do I obtain a military discount when submitting an application for an NABP program or service?

Military personnel and their spouses can obtain discounts for the North American Pharmacist Licensure Examination® (NAPLEX®), the Multistate Pharmacy Jurisprudence Examination® (MPJE®), and/or the Electronic Licensure Transfer Program® (e-LTP®). Qualifying individuals include military members (reserve, active or inactive) of the US Armed Services and their spouses. Please see the FAQs of the program for which you are applying for details on the discounts.

Members and spouses of all branches are eligible to request the discount:

  • US Army
  • US Navy
  • US Air Force
  • US Marine Corps
  • US Coast Guard
  • National Guard
  • Veteran and/or retired Veteran

How to submit for a discount:

Do not begin the application process for NAPLEX, MPJE, or e-LTP until you have received notification regarding approval of your discount request.

Service Members (Active or Inactive) In your e-Profile, please upload one of the following documents, so your request can be processed:

  • Earning statement
  • Military orders
  • Official statement from your specific military branch
  • DD214 statement.

Spouses of Services Memberswhen filling out the information in your e-Profile please upload your spouse’s:

  • Earning statement
  • Military orders
  • Official statement from your specific military branch
  • DD214 statement.

In addition, as a spouse, you must upload:

  • A copy of your marriage certificate

How to upload your document:

  • Once you are in your e-Profile, look in the top right corner of the screen, and select the dropdown arrow next to your username.

  • Select ‘My Profile.’

 

  • When you are on your Profile page, scroll down to the ‘Military Discount’ section, and select your service person category.

 

  • Click on select file, and your computer’s file explorer will appear so that you can select the appropriate file. Click on the file and the file name will display under the ‘Select File’ button. If the file is correct, click the ‘Submit’ button.

 

You will receive an email confirmation when your request has been processed. At that time you may begin the application process for NAPLEX, MPJE, or e-LTP. You will be discounted at checkout.

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18. How do I contact NABP Customer Service?

NABP Customer Service
1600 Feehanville Dr
Mount Prospect, IL 60056
Email: help@nabp.pharmacy
Phone: 847/391-4406
Chat: https://nabp.pharmacy/about/contact/
Hours: Monday through Friday, 9 AM to 5 PM Central time

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Placing Orders and Order History

1. I received an error message when I submitted my payment information. What should I do?

Please check the following:

  • Is the credit card number correct? (Enter numbers only – do not enter dashes or slashes.)
  • Is the credit card number entered into the correct field?
  • Is the expiration date correct?
  • Is the credit card ‘type’ field correct?
  • Is the CVV correct?
  • Is the name entered correctly?

If the problem persists, please try again at a later time.

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2. Where do I find a receipt of my transactions?

A transaction history is available in your e-Profile dashboard.

  • In the upper righthand corner of the e-Profile dashboard, click your username and then ‘My Orders.’

  • You will be taken to a page with your order history and can view your receipts there.

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Exam services – NAPLEX or MPJE

1. How do I change my jurisdiction?

There are no refunds on application fees if you change jurisdictions. If you need to change your state or jurisdiction, you must log in to your NABP e-Profile, access the ‘Exam Services’ section, and verify the status of your application. Based on the application status, you will need to do the one of following:

If the status of the application is ‘Eligibility Requested’:

  1. Click the ‘Cancel Application’ link in the ‘Action’ column. The record will close, and you will be able to apply for a different jurisdiction.
  2. Select the correct jurisdiction and submit a new $100 application fee to start the process over.

If the status of an examination is ‘Purchased/ATT Generated,’ follow these steps in order:

  • If you have scheduled an examination appointment with Pearson VUE, cancel the examination appointment with Pearson VUE at least two business days before the scheduled appointment.
  • Log into your e-Profile and cancel your application.
    • A refund will be issued for exam fees and any score transfers. You will not be refunded your initial $100 application fee.
    • Your examination and application record will be closed.
  • Select a different jurisdiction and submit a new $100 application fee to start the process over

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2. How do I cancel my application?

Follow the instructions below, but note that refunds for the application fee will not be given after the eligibility period has expired. Canceling an application is also irreversible. If you have questions, contact help@nabp.pharmacy before canceling your registration.

  • Log in to the e-Profile dashboard and click ‘Exam Services.’
  • On the ‘Active Applications’ tab, scroll down to find the application you would like to cancel.
  • Click the ‘Cancel Application’ link in the ‘Action’ column.

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3. Where do I check the status of my application?

  • Log in to the e-Profile dashboard and click ‘Exam Services.’
  • Below the examination buttons, click the ‘Application History’ tab.
  • The information can be found in the ‘Application Status’ column.

 

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4. How do I add a score transfer if I have already applied for the NAPLEX but have not yet sat for the examination?

You may purchase a score transfer request up to 90 days after the exam date (the day of the exam is considered day one). This provides you with two opportunities to purchase a score transfer:

  • When you purchase your exam. After you are granted eligibility you will be prompted to purchase your exam. You may purchase score transfers at that time, or you may log in to your e-Profile at a later time before taking your exam to purchase score transfers.
  • 90 days after taking the examination. After you take the examination, you may purchase score transfers for up to 90 days by logging in to your e-Profile.

To purchase a score transfer for the NAPLEX:

    1. Log in to your e-Profile and click ‘Exam Services.’
    2. In the ‘Active Applications’ tab, scroll down to select ‘Purchase Score Transfer’ in the applicable row
    3. Click the ‘Purchase’ button at the bottom of the screen and follow the prompts on the subsequent screens to choose the jurisdictions where you would like to transfer your score.
    4. Be sure to review your information to make sure it is correct before completing your purchase. There are no refunds on score transfers.

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5. How do I cancel a score transfer request?

To cancel a score transfer request without canceling the exam, please contact Customer Service. No refunds are issued for canceled score transfers. There is no additional charge to cancel a score transfer.

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6. I submitted a score transfer request, but I want to change the state I chose to have my score transferred to. How can I do that?

Before you take the NAPLEX, you may change your score transfer state free of cost. However, you may not request a change of state after you take the examination. To change the state you selected for score transfer, provide the following to our Competency Assessment department:

  • Your name, date of birth, and mailing address
  • Your NABP e-Profile ID (located in the top right corner when logged in to your NABP e-Profile)
  • Original state requested for score transfer
  • State you wish to change your score transfer to

Send your request using mail or email:

NABP
Competency Assessment
1600 Feehanville Dr
Mount Prospect, IL 60056

CompAssess@nabp.pharmacy

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7. Does NABP offer a discount for military personnel for NAPLEX?

Yes, NABP offers discounts for military members and their spouses for NAPLEX. Active military members, reserves, and veterans will receive a 100% discount on the NAPLEX application and examination fees, and their spouses will receive a 50% discount on the fees. The following fees will not be waived/discounted:

  • Re-examination after failure
  • Re-sit fees
  • Score Transfers
  • Exam eligibility ($85 fee for Colorado, Maine, Oregon, and Utah)

Members and spouses of the following branches are eligible to request a discount:

  • US Army
  • US Navy
  • US Air Force
  • US Marine Corps
  • US Coast Guard
  • National Guard
  • Veteran and/or retired Veteran

You must submit your request for a discount before applying for NAPLEX. For information on requesting a discount, see e-Profile FAQ #17.

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8. Does NABP offer a discount for military personnel for MPJE?

Yes, NABP offers one-time discounts per jurisdiction for military members and their spouses for the MPJE. Active military members, reserves, and veterans will receive a 100% discount on the application and examination fees, and their spouses will receive a 50% discount on the fees. Discounts may be applied once to every jurisdiction that the individual is testing for. Discounts will not be provided for re-examination after failure or re-sit fees. The eligibility $85 fee for Colorado, Maine, Oregon, and Utah will not be waived and/or discounted.

Members and spouses of the following branches are eligible to request a discount:

  • US Army
  • US Navy
  • US Air Force
  • US Marine Corps
  • US Coast Guard
  • National Guard
  • Veteran and/or retired Veteran

You must submit your request for a discount before applying for MPJE. For information on requesting a discount, see e-Profile FAQ #17.

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9. Where do I check my examination scores?

You can view your examination scores through your e-Profile. After you have logged in, click on the ‘Score Results’ tab in ‘Exam Services.’ Here you will be able to check the scores that you have received on exams for participating states. For a list of states that do not make scores available online, click here.

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Pre-NAPLEX and Pre-FPGEE

1. What are the minimum system requirements to take the Pre-NAPLEX and Pre-FPGEE?

To take the Pre-NAPLEX and Pre-FPGEE, you will need to use a computer with one of the following operating systems:

  • Microsoft Windows 7 or 8/8.1
  • Mac OS 10.7 (Snow Leopard) through 10.10 (Yosemite)

Your web browser must meet the following system requirements:

  • Internet Explorer 11, with text size set to medium or smaller
  • Mozilla Firefox 54.0 and higher
  • Google Chrome 59.0 and higher

Microsoft Edge and Safari are not compatible with the pre-exams. In addition, Wi-Fi routers may fail, so it is recommended to use a reliable wired, high-speed internet connection.

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2. Who do I contact if I experience technical difficulties with the Pre-NAPLEX or Pre-FPGEE?

Please contact NABP Customer Service at 847/391-4406 if you experience any computer problems while registering for or taking the Pre-NAPLEX or Pre-FPGEE. Customer Service is available Monday through Friday from 9 AM to 5 PM Central time. Be prepared to provide:

  • Your e-Profile ID number
  • The date and time the technical issue occurred
  • The web browser you used
  • The type of internet connection you used

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CPE Monitor

1. How do I add or update my license, registration, or certification information?

You can do this one of two ways, see the options and steps below. Please keep in mind, you cannot change your license number, the license type, the state, or the issue date in the edit field. To have this information updated, please send all inquiries to updatemylicense@nabp.pharmacy.

Option 1:

  • On the next page, select ‘Standard Service.’

  • The next page lists your licenses. Scroll to the bottom of the list, click ‘Add License,’ and enter the relevant information.

Option 2:

You may also add a license by clicking on your username in the upper right hand corner of the e-Profile dashboard.

  • In the upper right hand corner of the e-Profile dashboard, click your username and then ‘My Profile.’

  • On the next page, look for the box labeled ‘Licenses’ and expand it.

  • Select ‘Add License’ and enter the relevant information.

  • Your CPE Monitor dashboard will automatically be populated with your new license information.

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2. My license/certification information is incorrect. How can I correct it?

To update license or certification information in your e-Profile you must email the information that needs updating to NABP at UpdateMyLicense@nabp.pharmacy. Please allow five to seven business days for NABP to process your request. To ensure the fastest service, provide the following information in your email:

  • Name
  • e-Profile ID
  • Information to be updated, such as:
    • License number
    • License state
    • Issue date
    • Expiration date
    • Status

Please wait at least five full business days for the updates to appear in your e-Profile. If after that time you do not see the updates, contact Customer Service for further assistance.

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3. How do I print my CPE transcripts?

In the CPE Monitor section of e-Profile, you will be able to print the transcript of all of your CPE activity, or you may print individual statements for each activity you’ve completed.

  • On the next screen, select ‘Standard Service.’

  • Scroll down and click the ‘Print Transcript of CPE Activity’ button.

  • Your transcript will open in a new window for you to download and print.

To print individual statements for each activity:

  • On the next screen, select ‘Standard Service.’

  • Scroll down to the activity chart. Find the desired activity and click the blue print button next to that activity.

Some providers need more time to process claims. If you do not see activity listed in your profile, allow 60 days for the provider to process and submit your CPE then contact the CPE provider.

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4. I’m getting an error message that says printing is not available, and I must verify that ActiveX is enabled. How do I do that?

When you try printing your transcript in CPE Monitor, you may get an error message that looks like this:

If you receive the above error message, follow the below steps to enable ActiveX for printing.

  • Select the ‘Tools’ icon in the upper right corner of the browser (gear icon).

  • Select ‘Internet Options.’

  • Select the ‘Security’ tab.

  • Select the ‘Custom Level’ button.

  • Scroll down until you find the ‘ActiveX controls and plug-ins’ section and select the ‘Enable’ button.

  • Click the ‘OK’ button to close that dialog box, and click ‘OK’ again to close the ‘Internet Options’ dialog box.

After following these steps, try printing your transcript again. For instructions on how to print your transcript, see CPE Monitor FAQ #3.

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e-LTP

1. Does NABP offer a discount for military personnel for e-LTP?

Yes, NABP offers discounts to military members and their spouses for e-LTP. Active military members, reserves, and veterans will receive an unlimited number of complimentary licensure transfers. Their spouses will receive a 50% discount on the application fee and a 50% discount on the fee for each additional state. The $85 eligibility fee for Colorado, Maine, Oregon, and Utah will not be waived and/or discounted.

Members and spouses of the following branches are eligible to request a discount:

  • US Army
  • US Navy
  • US Air Force
  • US Marine Corps
  • US Coast Guard
  • National Guard
  • Veteran and/or retired Veteran

You must submit your request for a discount before applying for licensure transfer. For information on requesting a discount, see e-Profile FAQ #17.

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