.Pharmacy Frequently Asked Questions

If you have additional questions, please contact us by phone at 847/391-4406, 9 AM to 5 PM Central Time, Monday through Friday, or via email.

  1. Is .pharmacy required?
  2. How do I get verified to advertise pharmacy services online with Google, Bing, Twitter, or Yahoo?
  3. I’m a pharmacy merchant. How do I get verified to meet Visa’s policy requirement for “card-not-present” transactions?
  4. What type of information will I be asked in the .pharmacy application?
  5. What circumstances could delay my application review?
  6. Why am I being charged multiple fees?
  7. Does NABP accept applications from outside the United States?
  8. How many domain names can I register?
  9. Do I need to request the same or a similar .pharmacy domain name as my current website name?
  10. Can I register a .pharmacy domain name and then sell it to someone else?
  11. What is a token and why do I need it?

NABP E-Profile Assistance

  1. What is an e-Profile ID and how do I obtain one?
  2. Is an e-Profile ID required for accreditation or verification through NABP?
  3. How can I confirm if I (or my facility) already have an e-Profile ID?

1. Is .pharmacy required?

There are no state or federal regulations requiring the .pharmacy domain at this time. A .pharmacy domain can be required for digital advertising. See FAQ #2 for more information.

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2. How do I get verified to advertise pharmacy services online with Google, Bing, Twitter, or Yahoo?

Google, Bing, Twitter, and Yahoo! will allow you to advertise with them once you have been granted a .pharmacy domain. We will list your business and its URL on the NABP website. Search engine staff consult this web page for assurance that a website is verified.

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3. I’m a pharmacy merchant. How do I get verified to meet Visa’s policy requirement for “card-not-present” transactions?

Visa will consider your business meeting its requirement for “card-not-present” transactions (the customer’s credit card is not physically present) once you have been granted a .pharmacy domain. NABP will list your business and its URL on its website. Visa’s acquiring members consult this web page when underwriting pharmacy merchants to ensure that a website is verified.

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4. What type of information will I be asked in the .pharmacy application?

The information requested on the application is detailed on the application instructions page. Please note that information requested will vary depending on the type of business applying for a .pharmacy site. Any individual completing the application will need to be an authorized representative of the organization and have the authority to bind the organization to .pharmacy program terms, conditions, and usage policies.

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5. What circumstances could delay my application review?

Application evaluation takes, on average, 60 days if the application is complete and NABP does not need further information. Under certain circumstances, the evaluation of the application may be delayed. Circumstances include, but are not limited to:

  • High volume of license verifications;
  • Disciplinary and/or legal actions against the pharmacy, pharmacist-in-charge, the applicant business, owners/major investors, and/or any companies to which the applicant is related via direct or indirect ownership;
  • Untraditional business models;
  • Incomplete information in the application;
  • Failure to notify NABP of changes/updates to the applicant website while NABP’s application and website review is in process; and/or
  • Failure to provide a complete response to requests for supplemental information.

In addition, NABP is creating relationships with regulatory agencies outside of the United States. If a relationship has not been established in the country where your organization is located, there may be delays in processing your application.

If you have any additional questions about completing the .pharmacy application, please email info@safe.pharmacy.

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6. Why am I being charged multiple fees?

Because NABP partners with domain registrars to administer .pharmacy domains, applicants are charged separate fees. There is an application fee from NABP for the website verification and domain registration fees from the registrar. View the pricing breakdown.

Once you have paid the registrar fees, you can activate and start using your .pharmacy domain.

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7. Does NABP accept applications from outside of the United States?

Yes. Any member of the pharmacy community, regardless of country location, may apply for .pharmacy; however, there may be a delay. NABP is in the process of creating relationships with regulatory agencies in additional countries outside of the US. If a relationship has not been established in the country where your organization is located, this may delay approval of your application. NABP currently can evaluate applications from .pharmacy community members in the following countries:

  • United States
  • Canada
  • Great Britain
  • Ireland
  • Australia
  • Hong Kong

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8. How many domain names can I register?

As many as you’d like; however, please remember that at least one of those domains must redirect to your verified website or be used as your primary domain.

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9. Do I need to request the same or a similar .pharmacy domain name as my current website name?

No, you do not. This is strictly optional. You may register any available domain name as long as registration and use of the domain name is in accordance with .pharmacy’s Authorized Usage Policy.

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10. Can I register a .pharmacy domain name and then sell it to someone else?

No. Registrants in the .Pharmacy Verified Websites Program may not use domain names for the following types of activity:

  • Infringement on the intellectual property rights of another member of the .pharmacy community, or any other person or entity;
  • Engagement in activities designed to impersonate any third party or create a likelihood of confusion in sponsorship; or
  • Registration of .pharmacy domain names for the purpose of reselling or transferring those domain names.

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11. What is a token and why do I need it?

A token is an electronic code, or a unique alphanumeric text string, NABP sends to those that have been approved to register a .pharmacy domain name. You will need to provide this token to the registrar at the time you register the domain name.

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NABP E-Profile Assistance

1. What is an e-Profile ID and how do I obtain one?

The NABP e-Profile ID is the unique identifier that pharmacists, pharmacy technicians, pharmacy students, and other individuals receive when they create an NABP e-Profile account through the Association’s online registration system. The NABP e-Profile system allows individuals to easily manage their participation in NABP programs, including tracking continuing pharmacy education through CPE Monitor, examination registration and score results, licensure transfer, and publication ordering. If you need any of these services, you may create your NABP e-Profile.

If you are only creating an e-Profile because your company is seeking an accreditation or verification, select CPE Monitor in the profile creation process. You will not be obligated to go past the security question screens on the profile creation page, but you will receive an e-Profile ID. However, if you are an individual who must earn CPE to satisfy license or registration requirements, you must continue on to the CPE Monitor section of the NABP e-Profile system if you want to ensure that you are fully registered in the CPE Monitor program.

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2. Is an e-Profile ID required for accreditation or verification through NABP?

Yes. NABP now requires pharmacists involved in any of its accreditation or verification programs, including those associated with accredited businesses undergoing renewal, reaccreditation, or reverification, to have an e-Profile ID. If you have not done so already, you can sign up for an NABP e-Profile account.

Additionally, NABP is in the process of assigning e-Profile IDs to facilities. While most facilities do not yet possess an e-Profile ID, it will soon be a requirement for those involved in any NABP program.

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3. How can I confirm if I (or my facility) already have an e-Profile ID?

If you are a pharmacist, a pharmacy technician, pharmacy student, or other individual, you can use the “Forgot username?” or “Forgot Password?” links on the NABP e-Profile page to recover your account log in information if you have one.

Unless your facility has interfaced with NABP through some other NABP-sponsored program, it is unlikely that it will have its own NABP e-Profile ID.

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