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How do I reschedule or cancel my examination appointment?

If you need to cancel your exam after receiving your authorization to test (ATT), it is a 2-step process.

  1. If you have scheduled an appointment with Pearson VUE, you must first cancel your appointment through your Pearson VUE web account or by calling Pearson VUE customer service 888/709-2679 at least 2 business days prior to your appointment. For example, if you are scheduled to test at 9 AM on Monday, you must call by 9 AM on the previous Thursday to cancel or reschedule.
  2. Once the appointment is canceled with Pearson VUE, you must cancel the examination via your NABP e-Profile.
    • Log in to your NABP e-Profile and click the Exam Services tile.
    • In the Active Applications tab, scroll down to find the application you would like to cancel.
    • Click the Cancel Examination link in the Action column.

Read the Additional Exam Procedures section of the Bulletin for this procedure.