What action can be taken if an incorrect status is set in the proctor console for a student?
Contact NABP to request a correction or duplication of the exam record. If this happens mid-exam (depending on the number of questions or time that has passed), the Resit option may need to be used, and the student will not be able to complete the exam during that session.
- Utilize the Batch function in the proctor console to avoid making individual changes by student.
- In most cases, updating the status from Unverified to Verified is the only action required. The Paused option can be useful if additional troubleshooting is required, while Invalidated is rarely needed.