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Professional Affairs/CPE Coordinator

Status: Non-exempt
Location: Hybrid work model
Salary: $40,000-50,000 at an hourly rate

The Association seeks a detail-oriented Professional Affairs/CPE Coordinator to provide support to its Continuing Pharmacy Education (CPE) Program and CPE Monitor Program. This position requires working independently and accurately, while using strong interpersonal and computer skills, and the ability to take ownership of assignments. 

The Professional Affairs/CPE Coordinator accomplishes the following: 

• Assists in ensuring that the Association’s CPE Program meets Accreditation Council for Pharmacy Education (ACPE) standards and follows ACPE policies and procedures. Provides overall administrative support for the CPE Program. 
• Corresponds with CPE joint providers, CPE participants, and state board of pharmacy members, as appropriate. Consults supervisor for guidance in new or unusual situations.
• Coordinates receipt and documentation of CPE-related materials, which includes maintaining a positive working relationship with joint and third-party providers, writing and producing informational packets, reviewing reports, coordinating program updates, and documenting and maintaining attendee data analysis. 
• Delivers excellent customer service to CPE Monitor Standard and Plus plan subscribers, including responding to customers via grammatically and factually correct emails and phone calls, inputting and monitoring support tickets, completing user testing to certify database updates are functioning appropriately, and ensuring state continuing education (CE) requirements are up to date. 
• Provides administrative support for task force and committee meetings, including coordinating communication and information sharing with volunteers through excellent recordkeeping and conversational skills, and maintaining accurate and up to date history of member appointments. 
•  Prioritizes assignments to complete high-quality work in a timely manner and anticipates program needs. Performs independently and effectively in a project-based environment with frequent workload changes and interruptions.

Job Description

NABP CPE Program Coordination

• Stays abreast of ACPE policies, procedures, and standards. Monitors the ACPE website for updates. 
• Coordinates ACPE CPE program updates to align with NABP CPE Program updates as necessary. 
• Reviews and summarizes participant responses to CPE evaluations for program improvements, future programming suggestions, and general feedback. Discusses and reports on responses with supervisors and colleagues. 
• Develops, maintains, and presents data about CPE activities, including attendance, conversion rates, activity types, and other relevant information. 
• Monitors LMS for code availability, CPE submissions, website updates, activity reporting, and updates to learner profiles. 
• Ensures CPE-related forms and templates are accurate and complete. Updates, edits, and redesigns materials as needed. 
• Maintains a professional rapport with CPE joint providers and attendees. Regularly checks email and responds promptly with grammatically correct emails. 
• Collaborates with other departments, such as Competency Assessment, Government Affairs, Legal Affairs, and Marketing on internal CPE activities. 
• Informs manager of progress and any concerns that may arise. 

CPE Monitor Program Customer Service

• Utilizes knowledge of database and program systems to update customer information, reviews customer license and CE information, and troubleshoots issues upon request. 
• Reviews drafted CE rule changes and provides accurate input for implementation. 
• Submits support tickets to the Technology department to address customer issues, rules changes, and database hotfixes as needed. 
• Maintains records of submitted tickets and monitors timeline for completion. 
• Participates in User Acceptance Testing for CPE Monitor Plus web pages and mobile app (iOS and Android) updates. 
• Monitors CPE Monitor Plus plan subscription upgrades and subscriber levels. Maintains reports on daily, monthly, and quarterly subscription data. 

Professional Affairs Administrative Coordination

• Corresponds with board of pharmacy members who volunteer for, are appointed to, or have questions about task forces and committees. 
• Maintains accurate and complete task force and committee volunteer and member records. 
• Assists Professional Affairs department with tasks such as engaging in research, filing, and correspondence, among other assignments. 

Job Requirements

• Bachelor’s degree required. A degree related to education, standard setting, business, research, pharmacy, or communications or a pharmacy technician certification is desired. 
•  3 years of office or pharmacy-related experience required. Internships and other college work experience will be considered. 
•  Experience working within a LMS and with educational standards or continuing education courses is a plus. 
•  Experience working with databases, professional licenses, and/or state rules, regulations, and statutes is a plus. 
•  Conversant with Adobe Acrobat Pro and Microsoft Office, particularly Word, Outlook, and Excel. 
• Familiarity with Adobe InDesign is desired. 
• Strong written and verbal communication skills and attention to detail required. 
• Proofreading and editing experience is desired. 

Eligible NABP Benefits for Full-Time Employees

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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Senior Database Developer

Status: Exempt
Location: Hybrid work model
Salary: $40,000-50,000 at an hourly rate

As the Senior Database Developer, you will serve as the hub of all database services activity in the Association, including database design, development, performance tuning, administration, ETL, and support, by providing technical expertise and leadership.

Job Description

General Responsibilities

• Assists other database team members in executing all data services operations. 
• Ensures database architectures address business requirements, system scalability, performance, governance, and reliability. 
• Leads development of database applications, interfaces, data transfer mechanisms, and business intelligence platforms. 
• Develops methods for data ETL and reporting to meet business requirements and goals. 
• Develops, implements, and enforces data security controls and procedures. 
• Develops, implements, and supports data integrity processes and infrastructure. 
• Integrates new systems with existing DataMart structure. 
• Provides technology leadership on specialized software efforts. 
• Executes discovery and initial estimation phases of a software request. 
• Works with project teams to ensure that data retrieval and reporting methods meet business requirements for project completion. 
• Identifies opportunities for efficiency improvements and optimizes performance. 
• Assists with research and development of new database tools, languages, and platforms and provides a valid recommendation to senior management. 
• Manages and provides guidance, training, and mentoring for new team members. 
• Performs peer reviews of programming and changes of other team members. 
• Acts as project leader on certain system development projects. Develops project scope and plan, and coordinates tasks to ensure deliverables meet time and cost expectations. 
• Documents database procedures to improve repeatability within the team. 
• Works with development team to ensure consistency in processes and completion of deliverables among team members. 
• Performs design and code. 
• Exhibits leadership in cross-functional development practices.

Job Requirements

• Bachelor’s degree in Computer Science, related technical degree, or the equivalent in work experience. 
• 8 years of full SDLC experience utilizing SQL Server, Microsoft BI, Data Warehouse, Data Marts, and Reporting solutions deployed in AWS infrastructure. 
• Advanced MS SQL Server knowledge, Microsoft BI stack, SSIS, SSRS, SSAS, Data Warehousing, Data Modeling, Meta-Data Management, Data Governance, Data Marts, OLTP, and ODS skills and abilities. AWS Redshift exposure for data marts and data warehouse preferred. 
• Advanced expertise to understand and analyze business requirements 
• Designs, develops, implements, and manages databases, packages, jobs, and gateways and handles environment specific deployments for scheduled releases. 
• Ability to work both independently and within a team to build good working relationships, effectively manage multiple tasks, and promote interdisciplinary problem solving. 
• Excellent customer service and communication skills as well as strong analytic and problem-solving skills. 
• Experience in automating data ingestion, processing, and reporting/monitoring. 
• Experience in AWS Data infrastructure (S3, Glue, Aurora MySQL, DMS) will be a strong plus. 
• Proficiency in Python, SQL, Spark, and related Cloud ETL skills will be a strong plus. 

Eligible NABP Benefits for Full-Time Employees

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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Senior QA Engineer

Status: Exempt
Location: Hybrid work model
Salary: $40,000-50,000 at an hourly rate

As the Senior QA Engineer, you will be responsible for ensuring software quality through the design, development, and execution of manual and automated tests and frameworks, contributing to the delivery of high-quality software products. You will play a critical role in the software development lifecycle, from planning to deployment, by testing the software, reporting issues, and ensuring that all aspects of the software function as expected before release.

Job Description

General Responsibilities

• Develops and implements comprehensive testing strategies.
• Ability to convert functional needs of the software into test cases.
• Ability to converse with relational databases to query data, create test data, and execute them.
• Designs, writes, executes, and maintains test plans, scenarios, scripts, and procedures.
• Identifies, tracks, and reports software defects.
• Leads deployment smoke testing and regression testing sessions.
• Works with the development team to ensure high-quality software development.
• Performs both manual and automated testing.
• Participates in product design reviews to provide feedback on potential issues.
• Drives innovation and streamlines overall testing processes.
• Ensures the latest industry practices and technologies are applied.
• Manages any potential risks related to product quality.
• Provides technical leadership and mentoring to other QA Engineers.

Job Requirements

• Bachelor’s degree in computer science, engineering, or a related field. 
• 4 years of proven work experience as a Senior QA Engineer or similar role.  
• 7 years or more experience with both manual and automated testing. 
• Strong knowledge of software QA methodologies, tools, and processes. 
• 3 years of experience with performance and security testing. 
•  Experience with test automation tools, such as Selenium, Katalon, TestNG etc. 
•  Excellent problem-solving skills and attention to detail. 
•  Strong communication and leadership skills. 

Eligible NABP Benefits for Full-Time Employees

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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