Employment Opportunities at NABP
NABP is a 501(c)3 nonprofit that aims to ensure the public’s health and safety through working with its member state boards of pharmacy. The Association is an equal opportunity employer. Our current employment opportunities are listed below.
Exam Eligibility Assistant II
Must be able to work out of Mount Prospect, Illinois. (This is not a remote position).
The Exam Eligibility Assistant II assists the Competency Assessment department with data entry and clerical and support functions. This individual will work as part of the team to process exam eligibility applications and transcripts, assist in the completion of department projects and tasks, and provide support in other areas of the Association as needed.
Job Description
General Responsibilities
- Reports issues to the department’s Director.
- Communicates with board members, school liaisons, candidates, and others related to eligibility and transcript-related issues.
- Participates in department meetings.
- Manages and maintains email accounts for eligibility and transcripts.
- Works with internal department staff members on application data reporting and analysis.
- Works closely with the license transfer group on eligibility-related items.
Task Assistant
- Grants eligibility for NAPLEX and MPJE exams in assigned jurisdictions.
- Verifies college transcripts for exam candidates.
- Provides deficiency letters and emails as needed.
- Follows up on issues related to eligibility.
Administrative Assistant
- Performs clerical tasks, such as data entry, filing, and mailing.
- Scans and uploads candidate documents.
Reporting and Documentation
- Prepares monthly and ad-hoc reports for exam eligibility.
- Prepares reports for analysis as needed.
Job Requirements
- Associate’s degree required. Bachelor’s degree preferred.
- At least 2 years of office experience.
- Proficient using Microsoft Word and Excel.
- Demonstrates excellent written and verbal communication skills.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.
Pharmacy Accreditations Coordinator
The Pharmacy Accreditations Coordinator is primarily responsible for evaluating and advancing applications for entities seeking accreditation, renewal, and reaccreditation by developing a proficient understanding of the pharmacy accreditation programs.
Job Description
Task Coordination
- Applies knowledge of NABP program application, reaccreditation, and renewal processes to answer facility questions.
- Applies knowledge of facility requirements to demonstrate compliance, and answer or bring forward for discussion challenging and unique questions.
- Evaluates initial document submissions and applicant responses, prepares reports, and communicates results.
- Independently processes new applications, renewals, and reaccreditations. Offers potential solutions to the Manager of Pharmacy Accreditations when presented with challenges or unique circumstances.
- Schedules surveys for facilities seeking accreditation and reaccreditation and any off-cycle compliance surveys.
- Independently processes applicant requests, such as ownership changes, name changes, personnel changes, relocations, and operations changes.
- Applies knowledge of policies, procedures, and post-survey report content to comfortably and confidently answer basic facility questions.
- Independently and efficiently stewards a panel of facilities assigned from multiple pharmacy programs through the application, reaccreditation, and renewal processes.
Coordinate Relationships
- Develops working relationships with assigned applicant contacts by interacting regularly, being responsive, and providing superior customer service through professional verbal and written communication.
- Actively participates in department or project meetings by listening, trying to understand others’ opinions and ideas, asking questions to help facilitate discussion, and offering an opinion or potential solution without being asked.
- Trains new or existing staff on processes and programs and acts as a mentor and example for Assistant I and II level positions.
- Solves routine applicant problems independently and executes the solution to achieve a desired outcome.
- Identifies possible solutions to complex (non-routine) applicant problems for the Manager or Senior Manager of Pharmacy Accreditation Programs. Then, follows routine approvals to execute the solution and achieve a desired outcome.
General Responsibilities
- Processes phone calls coming into the general accreditation phone line by logging in to and out of the phone tree as assigned.
- Attends to the day-to-day operations and responsibilities while looking ahead to effectively plan for future work or deadlines. Adapts to changes in the programs, processes, or department in order to assist the team for the greater good and offers suggestions for process improvements where applicable.
- Works independently with limited supervision while producing quality work.
- Assists in writing and revising department policies and procedures and can identify when a policy or procedure needs to be updated.
- Utilizes NABP’s annual professional development allotment to develop and enhance skills that can be used to strengthen the department and aid future professional growth.
Job Requirements
- Associate’s degree required. Bachelor’s degree preferred.
- 3 or more years of office experience.
- 1 to 2 years of experience in pharmacy operations desired. Pharmacy technician certification preferred.
- Experience with the accreditation or review process desired.
- Excellent presentation, communication, and collaboration skills.
- Proficient in business communications and correspondence.
- Advanced competence in Microsoft Office, databases, and other computer applications.
- Excellent written and verbal communications skill.
- High level of detail orientation, time management, and organizational skills.
- Must be capable of handling multiple programs or projects across multiple customers with ease.
- Exhibits an outgoing personality and embodies strong customer service skills.
Any combination of training, education, and experience that is equivalent to the employment standards listed above and provides the required knowledge and abilities, may be deemed acceptable for this position.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.
Program Analyst, Distribution Programs
The Program Analyst is a senior member of the department and fills a role that is both tactical and analytical with visibility to all distribution programs (accreditations and inspections). This individual will develop and execute data driven process improvement, be a resource to staff for complex decision making and problem resolution, contribute to developing and launching new distribution programs, and may perform tasks to advance applications.
Job Description
Process Improvements
- Identifies, develops, and implements distribution program reporting to monitor and inform the Senior Manager, Distribution Programs and other distribution staff of general program metrics. Metrics may include the number of applications in progress by category, overall time to completion, consistent questions asked, etc.
- Maintains awareness of and identifies applications not within standard processing times. Works across the distribution program to identify and assist with removing barriers that are impeding progress or resolution. Escalates applicants to Senior Manager, Distribution Programs as necessary.
- Identifies and implements process improvements leading to improved time-in-service, reduced expenses, and alleviated pain points following consultation with the Senior Manager, Distribution Programs.
- Identifies, develops, and delivers new or improved methods to measure distribution program quality and integrity following consultation with the Senior Manager, Distribution Programs.
Program Support
- Crafts complex applicant communications, including cancellation notices, for review by the Senior Manager, Distribution Programs.
- Updates program communications as needed.
- Participates in applicant intake calls.
- Acts as a resource to staff for complex decision making and problem resolution through verbal and written communication.
- Participates in application processing as directed by the Senior Manager, Distribution Programs.
- Contributes to distribution program budgeting.
- Participates in new program development and implementation.
Relationship Management
- Interacts professionally and cooperatively with all departments of the Association as well as with NABP members and customers.
- Interacts with Customer Engagement to develop awareness and understanding of distribution programs.
Reporting and Documentation
- Participates in policy and procedure development, reviews, and revisions, as needed.
- Contributes to quarterly program updates for Executive Committee meetings.
- Drafts program reports to committees, members, and external groups as needed.
- Prepares and delivers presentations.
Job Requirements
- Bachelor’s degree.
- Association or regulatory work experience preferred.
- Project management experience.
- Program and/or product development experience.
- Previous health care practitioner or health care business support experience preferred.
- Experience with accreditation programs preferred.
- Excellent presentation, communication, and collaboration skills.
- Demonstrable writing and editing communications experience.
- Must be capable of handling high-pressure environments and conducting difficult conversations.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.
Senior Software Engineer
The Senior Software Engineer must possess the following key skills:
- .net Core
- Web API services
- Cloud Architectures such as AWS or Azure
The Senior Software Engineer should preferably have experience with:
- Security
- Microservices
- SQL and/or NoSQL
- DevOps
- CI/CD
The Senior Software Engineer is primarily responsible for gathering information to create, modify, and maintain functional requirements for business software solutions and serving as a liaison between the business communities and the technology team. This individual will identify business rules and improvement opportunities and has the ability to build software solutions optimized for operations using best practices in engineering.
Job Description
Database Development
- Develops applications using ASP.Net MVC v3 or above and JQuery framework for javascript.
- Interacts with database administrators, developers, business analysts, system administrators, and end users to interpret business requirements.
- Develops software code changes to address documented deficiencies in the operations of the products.
- Performs Unit Test code changes and adheres to established coding standards.
- Works cooperatively with business analysts and quality assurance personnel as needed to ensure proper and sufficient testing before deployment of any code changes designed to address reported troubles.
- Evaluates and makes recommendations on new and existing end user tools and products.
- Assures the creation and maintenance of program documentation.
- Performs other duties as assigned.
- Responsibilities subject to change to accommodate Association and departmental policy and procedure changes.
Team Leadership
- Fosters and maintains good working relationships and cooperates actively with staff and third parties regarding assigned development and support tasks.
- Works cooperatively with NABP staff to analyze, recommend actions and implement actions regarding operational incidents, program malfunctions, or requests for development when an incident occurs with the applications or application creation process. Implements programming changes to address such incidents when necessary.
- Stays abreast of technical changes in the areas of development competence through formal and informal professional development and recommends change where necessary to ensure NABP technologies and application programs are effective, secure, and up-to-date.
- Promotes a professional, positive, and supportive work environment.
- Provides regular reports to the information systems senior manager.
- Interacts professionally and cooperatively with NABP members, customers, and staff to answer questions about NABP programs and services and solves problems that do not require the attention of program-specific staff.
Critical Thinking
- Plans and prioritizes tasks effectively as well as determines and takes appropriate action when faced with challenges.
- Collaborates with team to analyze opinions and ideas before making a decision.
- Makes practical and ethical decisions that support the department’s goals and NABP’s overall mission.
- Uses consideration and tact when voicing disagreement, including listening carefully, discussing possible areas of agreement, and suggesting new options that may satisfy the needs of both parties.
Adaptability
- Responds positively and accepts changes to Association goals, decisions, and policies by supporting them through positive actions and communications.
- Creates and implements any necessary procedures to accommodate new Association policies to maintain the consistency of the department’s workflow without interruption (if applicable).
- Makes oneself available to staff for questions and responds timely to internal inquiries of any kind to support changes.
- Remains calm and effective in high pressure situations while keeping personal emotions in check and projecting a professional demeanor.
Accountability
- Shows initiative and does what needs to be done without being told.
- Accepts responsibility for own mistakes, takes action to correct situation, and seeks constructive feedback and appropriately accepts it.
- Takes on share of the department’s workload and contributes skills and abilities to attain department’s goals.
- Assists colleagues when they are having difficulty and asks for help when experiencing difficulty.
- Works on improving knowledge and skills through development, including seminars, coursework, etc.
Communication
- Effectively and professionally uses written and oral communication skills to convey ideas in a clear, informative, and timely manner.
- Directs communications to the appropriate recipients in order to avoid inappropriate breaches of confidentiality.
- When listening, gives full attention to the speaker, asks questions to check understanding, and summarizes the speaker’s thoughts, feelings, and ideas.
- Establishes and maintains cooperative working relationships within and outside the department, so deadlines are met and/or renegotiated.
Selecting and Developing Talent
- Provides continuous feedback throughout the year and formally counsels when necessary.
- Exhibits patience and encouragement when helping someone develop new abilities or work challenges.
- Encourages staff’s professional development through education and training programs while budgeting for their education and training.
- Motivates individuals to perform and develop beyond their comfort zones. Assigns challenging projects or tasks, allowing independence to complete tasks and providing guidance as needed.
- Conducts comprehensive and confidential performance appraisals, including specific, descriptive, and constructive feedback.
- Fosters development of future team leaders by sharing knowledge and identifying new opportunities.
Presentation Skills
- Communicates with all constituents of the organization – one-on-one, small and large groups, peers/staff & volunteers.
- Commands attention and manages discussion during a presentation.
- Always well prepared and considers the appropriate communication tool for the audience to convey critical messages.
Job Requirements
- Bachelor of Science or Master of Science degree in Computer Science or a related discipline.
- At least 7 to 8 years of related work experience.
- Experience developing cutting edge software using Microsoft .NET Core (ASP.NET MVC) and C#.
- Experience with database queries, stored procedures, and Entity Framework.
- Working knowledge of systems integration design patterns and best practices.
- Good understanding of object-oriented models.
- Exposure to Cloud Architectures like AWS or Azure preferred.
- The desire to continue to broaden and deepen technical and business skills.
- Ability to work both independently and within a team environment.
- Ability to lead a team and exercise project leadership desired.
- Agile development experience preferred.
- Experience with web API services (SOAP / XML / REST / JSON, etc.) and WCF.
- Experience using web development mark-up and scripting languages such as HTML, JQUERY, XML, XSLT, and JavaScript.
- Experience with SQL and/or NoSQL, DevOps, and CI/CD.
- Good understanding of security and microservices.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.