Employment Opportunities at NABP
NABP is a 501(c)3 nonprofit that aims to ensure the public’s health and safety through working with its member state boards of pharmacy. The Association is an equal opportunity employer. Our current employment opportunities are listed below.
Help Desk
Must be able to work out of Mount Prospect, Illinois. This position is non-exempt.
The NABP Help Desk provides support to end users for computer application, system device access, and hardware issues as well as identifies, researches, and resolves technical problems of moderate complexity. You will use your strong communication skills to respond to phone, email, and online requests for technical support and organizational and technical skills to document, track, and monitor problems by using applicable systems and tools. You will play a vital role in supporting and coordinating with other teams or departments to resolve user problems.
Job Responsibilities
Project Management
- Manages Help Desk tickets in a timely manner.
- Provides technical assistance and support to end users for computer, application, and access issues.
- Documents, tracks, and monitors problems using the available tools.
- Installs, updates, and repairs computer hardware and software.
Customer Service
- Runs diagnostics to resolve customer reported issues.
- Follows up with customers to ensure issues are resolved.
- Escalates issues to the next tier as needed.
Job Requirements
- Bachelor’s degree.
- 1 or more years of experience working in a help desk environment.
- Microsoft Certified Systems Engineer designation preferred.
- Experience with Microsoft Office, in particular Word, Excel, and PowerPoint.
- Proficient with a Mac and PC computers.
- Related knowledge to diagnose and resolve basic technical computer issues.
- Experience in customer service and following up with customers.
- Excellent oral communication skills.
- Strong organizational skills to maintain detailed notes and order for Help Desk tickets.
- Flexibility to work a variety of shifts with minimal notice.
- Availability to work regular overtime.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.
Pharmacy Program Compliance Analyst
Protecting public health through pharmacy compliance.
This position is exempt and may be remote.
As the Pharmacy Program Compliance Analyst, you will play a critical role in evaluating pharmacies for regulatory and program compliance, and will help support NABP’s mission to protect public health. You will use your organizational, critical thinking, and problem-solving skills to develop, analyze, and review applicant materials for the pharmacy accreditation and inspection programs, including application and supplemental material submission, eligibility determination, and inspection and survey results. Your understanding of pharmacy rules and regulations as well as strong communication skills will allow you to provide recommendations and report adverse findings to the Pharmacy Program Compliance Manger.
Job Description
Compliance Coordination
- Reviews and analyzes data, and reports findings from applicant materials, including, the application, supplemental documents, policies and procedures, inspection and survey findings, eligibility, applicant responses, and audits.
- Performs quality control and quality assurance activities related to inspection and survey reports.
- Reports and makes recommendations about unusual inspection findings or concerns to the Pharmacy Program Compliance Manager or Compliance Senior Manager Responds to applicant inquiries and conducts intake calls.
- Assists with the development and execution of training presentations for contractors and NABP staff.
Information Coordination
- Coordinates with the Pharmacy Program Compliance Manager and Compliance Senior Manager for the resolution of compliance conflicts identified during the review of applicant materials and other information gathered during the pharmacy accreditation or inspection.
- Routinely meets with accreditation and inspection team members to review open program and applicant questions, discuss compliance issues, evaluate complex business models, and monitor and track resolutions.
Program Support
- Maintains a current list of new and reaccreditation applicants.
- Compiles data from pharmacy accreditations and inspections into reports.
- Assists the Pharmacy Program Compliance Manager with developing and maintaining program manuals, interpretative guides, and other accreditation and inspection materials.
Job Requirements
- Pharmacy technician national certification or state pharmacist license.
- 10 or more years of experience as a pharmacy technician or pharmacist.
- Sterile compounding experience.
- Proficient knowledge of rules and regulations governing the practice of pharmacy.
- Inspection and regulatory compliance in pharmacy or related health care field experience preferred.
- Experience with developing and reviewing policies and procedures and quality related programs preferred.
- Strong analytical and critical thinking skills to identify and communicate issues and solutions.
- Strong verbal and written communication skills.
- Advanced organizational skills and ability to multi-task without direction.
- Advanced experience with Microsoft Word and Excel or similar office software.
- Ability to work in a team environment with both office and remote-based staff.
- Occasional air and ground overnight travel.
- Any combination of training, education, and experience that is equivalent to the employment standards requirements listed above and provides the required knowledge and abilities may be deemed acceptable for this position.
To apply for this position, please email the following information to hr@nabp.pharmacy.
- Your resume
- Salary expectations
No phone calls, please.