Home > About Us > Careers > Employment Opportunities at NABP

Status: Non-Exempt
Location: Hybrid work model
Salary: $23.62-$24.72 hourly

As the Industry Relations Coordinator, you will be responsible for handling and developing new business leads, assisting with creating proposals and commitment agreements, tracking department activity/metrics, and working with teams within the Association to advance department goals and objectives. As a primary responsibility, you will coordinate the handling of business web inquiries and referrals received from staff and industry networking. You will conduct initial outreach and work to schedule meetings with qualified leads for the department. Through training and education, you will learn to take the lead on routine product and service inquiries and to send customized email follow-up. You will also track Industry Relations’ inquiry/lead activity and support the department with metrics and analysis. In addition to department-tracking tools, you will use the customer relationship management tool, Salesforce, to record new business prospects and customer data. You will assist with trade show preparation and conference planning and with the development of presentations for external or internal use. As assigned, you will work with other internal teams to support new products or programs and to support new and ongoing client business. You exhibit a high level of professionalism, motivation, and drive and contribute ideas and skills to advance the department’s initiatives. 

Job Description

Operations Management

• Coordinates responses to web-based or referral inquiries and opportunities. For qualified leads Industry Relations is handling, schedules a meeting for Industry Relations to promote NABP’s programs and services. For inquiries Industry Relations is not positioned to address; forwards to the correct internal team for handling. 
• Following our meeting outline, takes the lead on routine calls for certain inquiries to help secure new business. 
• Tracks Industry Relations’ inquiry/lead activity and supports the department with quarterly metrics and analysis. 
• Ensures program emails, client records, and department files are current and organized. 
• Assists in preparation of marketing collateral, sell sheets, estimates/proposals, and contractual agreements. 
• Supports the review of department and program materials, as needed, and identifies opportunities for new materials to further department efficiency and success. 
• Considers areas for process improvement, makes thought-provoking recommendations, and contributes to department planning. 
• Supports monitoring of competition.

Account Coordination/Relationship Management

• Assists in coordinating quarterly client outreach for roster of key accounts. 
• Assists in coordinating contact of dormant accounts as directed by the Industry Relations Director. 
• Assists in preparing for industry conferences and trade shows that Industry Relations attends by organizing meeting invitations and follow-up e-mails and assembling client meeting materials, etc. 
• Coordinates with internal teams to assist with general questions on a customer’s path to purchase and helps facilitate next steps following a new commitment agreement/purchase or as needed to advance Industry Relations’ goals and objectives. 

Reporting and Documentation: Salesforce CRM tool

• Supports the data entry and organization of customer information contained within the Salesforce CRM tool. 
• Supports tracking of established accounts, prospective leads, and opportunities and learns how to generate a variety of reports. 
• Conducts routine maintenance of Salesforce customer leads and contacts as directed. 
• Imports leads and contacts received from trade shows/conferences or from department referrals into Salesforce. Exports and sorts data for Industry Relations’ needs or Marketing e-blasts. 
• Proactively reviews and considers workflow improvements for Industry Relations and stays current with Salesforce automation.

Job Requirements

• Associate’s degree required. Bachelor’s degree preferred. 3-5 years of office experience, preferably in a customer-facing or inside sales role. 
• Exhibits outgoing personality with a passion to deliver outstanding customer service; embraces a customer-focused mindset. 
• Excellent oral and written communication and collaboration skills. 
• Detail-oriented with superb organizational and planning skills. 
• Utilizes problem-solving skills and critical thinking and is solution-oriented. 
• Committed to producing quality work while working efficiently and can work on multiple tasks/projects throughout the day. 
• Must be comfortable making/taking frequent calls while being friendly, engaging, and professional on the phone. 
• Proficient in business communications and experience with Microsoft Excel and CRM (Salesforce) preferred or having a drive to learn. 
• Any combination of training, education, and experience that is equivalent to the employment criteria listed above, and that provides the required knowledge and abilities, may be deemed acceptable for this position. 

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

back to top

Status: Non-Exempt
Location: Hybrid work model
Salary: $23.62-$25.27 hourly

As the Evaluator Inspection Programs, you will possess adequate knowledge to evaluate inspection eligibility pursuant to the applicant’s business type, such as pharmacy or distribution, and business model. You will then utilize your comprehensive understanding of programming processes to advance applications.

Job Description

Task Coordination

• Applies knowledge of NABP inspection programs application processes and facility requirements to answer, discuss, or challenge unique questions through written and/or verbal communication as appropriate. 
• Evaluates initial document submissions and applicant responses, prepares inspection reports for accuracy and completeness, and communicates findings. 
• Processes new and renewal inspection applications and offers potential solutions to the manager when presented with challenges. 
• Ensures applicants receive follow-ups, are moved to inspection scheduling, and receive their post-inspection documents in a timely manner. 
• Assists in reviewing, compiling, and generating post inspection documents for inspection program’s review and distributes to required entities and internal accreditation programs. 
• Compiles and reviews inspection responses from facilities for distribution to required entities and internal accreditation programs. 
• Independently and efficiently stewards a panel of facilities assigned through the application, inspection, and response processes. 
• Assists with offering inspections to Contractors as needed. 
• Uploads documents to the Information Sharing Network as required. 
• Processes invoices and refunds for applicants.

Coordinate Relationships

• Develops working relationships with assigned applicant contacts by interacting regularly, being responsive, and providing superior customer service through professional verbal and written communication. 
• Actively participates in department or project meetings by listening, understanding others’ opinions and ideas, asking questions to help facilitate discussion, and speaking up to offer an opinion or potential solution without being asked. 
• Solves routine applicant problems independently and executes the solution to achieve a desired outcome. 
• Identifies complex applicant issues and develops solutions to bring to the manager’s attention for review and approval for execution.

General Responsibilities

• Processes phone calls coming into the general Inspection/Accreditation phone line. 
• Attends to the day-to-day operations and responsibilities while looking ahead to effectively plan for future work or deadlines. 
• Adapts to changes in the programs, processes, or department to assist the team for the greater good and offers suggestions for process improvements where applicable. 
• Works independently with limited supervision while producing quality work. 
• Assists in writing and revising department policies and procedures. Responsible for the quality assurance of drafts and can identify when a policy or procedure needs to be updated. 
• Utilizes the Association’s annual professional development allotment to develop and enhance skills that can be used to strengthen the department and aid future professional growth. 

Job Requirements

• Associate’s degree in a related field required. Bachelor’s degree preferred. 
• 3 or more years of office experience. 
• 1-2 years of experience in pharmacy operations and/or the medical supply chain. Pharmacy technician experience is a plus. 
• Experience with the accreditation or review process desired. 
• Excellent written and verbal communication skills. 
• Exhibits an outgoing personality and critical thinking skills and embodies strong customer service skills. 

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

back to top

Status: Non-Exempt, Internship
Location: Hybrid work model
Salary: $18/hour
Employment Date: May 26, 2026 – Mid-August 2026

The purpose of the internship is for the student to learn how the Communications department of a non-profit association assists with the organization’s mission by writing, editing, and coordinating projects. You will work with a variety of departments, participate in the editorial process from proofing and drafting copy to a completed project, learn how to use the latest communication tools, and explore the vast range of materials that associations publish from books to magazines.

Job Description

Proofing

• Helps with proofing of PowerPoint Presentations. 
• Proofreads email blasts. 
• Proofreads electronic newsletters. 
• Assists with pre-formatting State Newsletters for the proofreaders.

Writing

• Helps research topics for e-newsletters.  
• Writes some articles. 
• Writes standard/yearly content for Innovations magazine, with supervision. 
• Pulls items together for State News Roundup, National News, or other communications vehicles, which are based off content in our other publications. 
• Drafts news posts for the Hub.

Research and Organization

• Helps compile Executive Committee report materials. 
• Assists with State Newsletter email newsletter analytics reports. 
• Works with our proofreaders on analyzing our current Style Guide formatting and researching more interactive and streamlined updates for more frequent, user-friendly Style Guide updates. Incorporates the proofreaders’ updates and highlights areas for review by subject matter experts. 
• Sends follow-up/reminder emails for projects. 
• Assists with AMA Style research.

Design

• Puts e-newsletter copy into email template. 
• Helps create badges and certificates. 
• Helps create State Newsletter email newsletters in email template software program.

back to top

Status: Non-Exempt, Internship
Location: Hybrid work model
Salary: $18/hour
Employment Date: May 26, 2026 – Mid-August 2026

As the Graphic Design Intern, you will play an integral role in conceptualizing, creating, and updating promotional and educational marketing materials for NABP customers and members. You are familiar with graphic design best practices and use that knowledge to assist marketing staff with creating marketing contact under the direction of the Senior Graphic Designer. The ideal candidate is a team player who is creative and detail-oriented and demonstrates strong communication skills.

Job Description

Task Coordination

• Supports social media efforts by creating engaging graphics for visually compelling social media campaigns.  
• Creates promotional content for digital marketing materials, including webinars, website, and email graphics.  
• Assists the creative team in developing content for Association videos, including concepting, typography, graphic design, and copy.  
• Updates and resizes existing marketing materials as directed. 
• Maintains the Association’s brand guidelines when developing new content. 
• Provides visual recommendations and feedback to the Marketing team. 
• Other duties as assigned.

back to top

Status: Non-Exempt, Internship
Location: Hybrid work model
Salary: $18/hour
Employment Date: May 26, 2026 – Mid-August 2026

As the Field Marketing Intern, you will play an integral role in supporting the advertising and promotion of NABP Accreditation and Inspection programs as well as other public relations efforts overseen by the Field Marketing & Acquisition Manager II and the Marketing and Communications Director II. You are familiar with digital marketing best practices and use that knowledge to assist with the promotion of NABP programs and services. You will assist with trade show logistics and provide administrative support, as well as assist with Annual Meeting sponsorship duties as assigned. The ideal candidate has excellent writing, communication, and organizational skills. You must be comfortable learning new software, such as online project management systems and customer relationship management software.

Job Description

Marketing

• Assists with writing, designing, and distributing email newsletters and email campaigns for NABP Accreditation, Inspection, and Annual Meeting sponsorship programs. 
• Supports the Field Marketing & Acquisition Manager II and Marketing and Communications Director II with competitive research and pulling marketing tactic analytics. 
• Assembles email templates, uploads/organizes marketing file library, and ensures all collateral is up to date in customer relationship management (CRM).    
• Assists with NABP Annual Meeting Sponsorship creation of marketing materials, promotional efforts, and administrative tasks.   

Project Management

• Assists the Field Marketing & Acquisition Manager II with completing tradeshow logistics to ensure an accurate and on-time set up of trade shows. 
• Packs trade show shipments, coordinates return shipping, and unpacks returned shipments. 
• Tracks inventory of marketing collateral and ensures warehouse records are up-to-date and accurate.

Reporting and Documentation

• Assists with sending customer satisfaction surveys and exporting data for analysis. 
• Assists with regular reporting for email marketing campaigns, web form leads, and other reports as assigned. 
• Assists with reporting metrics for Accreditation and Inspection of program marketing strategies.

back to top