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Status: Non-Exempt
Location: Hybrid work model
Salary: $23.62-$24.72 hourly

As the Industry Relations Coordinator, you will be responsible for handling and developing new business leads, assisting with creating proposals and commitment agreements, tracking department activity/metrics, and working with teams within the Association to advance department goals and objectives. As a primary responsibility, you will coordinate the handling of business web inquiries and referrals received from staff and industry networking. You will conduct initial outreach and work to schedule meetings with qualified leads for the department. Through training and education, you will learn to take the lead on routine product and service inquiries and to send customized email follow-up. You will also track Industry Relations’ inquiry/lead activity and support the department with metrics and analysis. In addition to department-tracking tools, you will use the customer relationship management tool, Salesforce, to record new business prospects and customer data. You will assist with trade show preparation and conference planning and with the development of presentations for external or internal use. As assigned, you will work with other internal teams to support new products or programs and to support new and ongoing client business. You exhibit a high level of professionalism, motivation, and drive and contribute ideas and skills to advance the department’s initiatives. 

Job Description

Operations Management

• Coordinates responses to web-based or referral inquiries and opportunities. For qualified leads Industry Relations is handling, schedules a meeting for Industry Relations to promote NABP’s programs and services. For inquiries Industry Relations is not positioned to address; forwards to the correct internal team for handling. 
• Following our meeting outline, takes the lead on routine calls for certain inquiries to help secure new business. 
• Tracks Industry Relations’ inquiry/lead activity and supports the department with quarterly metrics and analysis. 
• Ensures program emails, client records, and department files are current and organized. 
• Assists in preparation of marketing collateral, sell sheets, estimates/proposals, and contractual agreements. 
• Supports the review of department and program materials, as needed, and identifies opportunities for new materials to further department efficiency and success. 
• Considers areas for process improvement, makes thought-provoking recommendations, and contributes to department planning. 
• Supports monitoring of competition.

Account Coordination/Relationship Management

• Assists in coordinating quarterly client outreach for roster of key accounts. 
• Assists in coordinating contact of dormant accounts as directed by the Industry Relations Director. 
• Assists in preparing for industry conferences and trade shows that Industry Relations attends by organizing meeting invitations and follow-up e-mails and assembling client meeting materials, etc. 
• Coordinates with internal teams to assist with general questions on a customer’s path to purchase and helps facilitate next steps following a new commitment agreement/purchase or as needed to advance Industry Relations’ goals and objectives. 

Reporting and Documentation: Salesforce CRM tool

• Supports the data entry and organization of customer information contained within the Salesforce CRM tool. 
• Supports tracking of established accounts, prospective leads, and opportunities and learns how to generate a variety of reports. 
• Conducts routine maintenance of Salesforce customer leads and contacts as directed. 
• Imports leads and contacts received from trade shows/conferences or from department referrals into Salesforce. Exports and sorts data for Industry Relations’ needs or Marketing e-blasts. 
• Proactively reviews and considers workflow improvements for Industry Relations and stays current with Salesforce automation.

Job Requirements

• Associate’s degree required. Bachelor’s degree preferred. 3-5 years of office experience, preferably in a customer-facing or inside sales role. 
• Exhibits outgoing personality with a passion to deliver outstanding customer service; embraces a customer-focused mindset. 
• Excellent oral and written communication and collaboration skills. 
• Detail-oriented with superb organizational and planning skills. 
• Utilizes problem-solving skills and critical thinking and is solution-oriented. 
• Committed to producing quality work while working efficiently and can work on multiple tasks/projects throughout the day. 
• Must be comfortable making/taking frequent calls while being friendly, engaging, and professional on the phone. 
• Proficient in business communications and experience with Microsoft Excel and CRM (Salesforce) preferred or having a drive to learn. 
• Any combination of training, education, and experience that is equivalent to the employment criteria listed above, and that provides the required knowledge and abilities, may be deemed acceptable for this position. 

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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Status: Exempt
Location: Hybrid work model
Salary: $67,000-$72,000

As the Exam Services Test Development Analyst, you will coordinate, assist, plan, and support the Exam Services programs (all NABP examinations). You will provide regular reports regarding all aspects of the programs, represent the Association in meetings, committees, and external conferences, and interact professionally and cooperatively within all departments of the Association. You will also provide support to the Exam Services Content Manager in program development and overseeing the daily responsibilities within NABP programs.

Job Description

Program Management

• Provides support to the Exam Services Item Bank Content Manager in program development and overseeing the daily responsibilities within the NABP programs. 
• Coordinates with psychometricians and content staff to select and maintain item pools and determine overall strategies for publication. 
• Synchronizes item pools between the authoring/banking/delivery software, assembly software, free-standing item databases, test driver, and test vendors for the department’s examinations.  
• Coordinates and contributes to publication timeline schedules with regard to item entry, changes, item status, and files for publication for the various examination programs. Delegates such actions as appropriate to assist in meeting deadlines. 
• Edits exam content following Exam Services department file nomenclature policies for secure exam form record keeping and maintenance of the item bank for each NABP examination. 
• Responsible and accountable for the quality control of authoring/banking/delivery software imports. 
• Proactively identifies issues and provides a solution to Exam Services Content Manager to resolve the issues in a timely manner. 
• Contributes to and coordinates the implementation of overall strategies regarding the ongoing development of banking/authoring, assembling, and publishing software and publication cycles. 
• Performs all related tasks associated with the item and publication cycles of each of the examination programs. Delegates such actions when appropriate. 
• Identifies opportunities for process efficiencies, works closely with Exam Services Content Manager and Program Manager on implementation, and documents procedures thoroughly. 
• Manages and maintains all non-technical aspects of the secure websites and folders for the Exam Services department. 

Analytical Skills

• Prepares, assembles, and distributes exam and review materials and related items according to item bank tally and other item bank reports for testing workshops and review committee meetings as needed. 
• Creates summary reports on a consistent basis concerning the status of items and pools for the various testing programs. Prepares summary and recommendations for Exam Services department Content Manager and Program Manager. 
• Collates reviewer comments generated at meetings and incorporates changes into the item banking software. Identifies trends and escalates as appropriate. 
• Trains item writers and committee members to use authoring/banking/delivery software during Item Development Workshops and other NABP meetings as needed. 
• Leads the preparations for committee meetings as needed, working closely with the Exam Services Program Manager. Attends and provides support during item writing workshops and committee review meetings as needed. 
• Communicates with, coordinates files for, and assists remote reviewers/authors for NABP meetings in collaboration with Exam Services Supervising Coordinator. 
• Monitors and maintains the MPJE inbox. 
• Assists Exam Services Content Manager with coordination of impromptu MPJE projects and reviews requested by boards of pharmacy. 
• Prepares and distributes meeting materials for in-house and remote meetings in collaboration with Exam Services Supervising Coordinator. 
• Responsible and accountable for authoring/banking/delivery software and individual user administration for item writers and review committees. 
• Responsible and accountable for terminal servers user monitoring and maintenance in conjunction with NABP Technology team. 

Database Maintenance

• Manages item content, status, and metadata in authoring/banking/delivery software. 
• Manages and reconciles item workflow steps in authoring/banking/delivery software. 
• Manages and maintains all aspects of item banking databases (authoring/banking/delivery software and free-standing) utilized for the examination programs, establishes quality controls, and ensures security via administrative rights and responsibilities. 
• Develops and/or contributes to policies, procedures, and user guides. 
• Collaborates with Exam Services Program Analyst to identify needs for data reporting, internal dashboards, and overall data quality assurance (QA).

Information Assistant

• Ensures all confidential information pertaining to NABP examinations and programs, including but not limited to test specifications, test items, pool creation, publication cycles, clearinghouse data, and candidate information, is always kept secure and is not disclosed with any persons other than those authorized by NABP. 

Job Requirements

• Bachelor’s degree or 5 years equivalent work experience with education beyond high school contributing towards experience. 
• Proficient in Microsoft Office Suite and experience with specific program/function specific computer applications. 
• Testing or regulatory work experience desired.

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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Status: Non-Exempt
Location: Hybrid work model
Salary: $23.62-$25.27 hourly

As the Evaluator Inspection Programs, you will possess adequate knowledge to evaluate inspection eligibility pursuant to the applicant’s business type, such as pharmacy or distribution, and business model. You will then utilize your comprehensive understanding of programming processes to advance applications.

Job Description

Task Coordination

• Applies knowledge of NABP inspection programs application processes and facility requirements to answer, discuss, or challenge unique questions through written and/or verbal communication as appropriate. 
• Evaluates initial document submissions and applicant responses, prepares inspection reports for accuracy and completeness, and communicates findings. 
• Processes new and renewal inspection applications and offers potential solutions to the manager when presented with challenges. 
• Ensures applicants receive follow-ups, are moved to inspection scheduling, and receive their post-inspection documents in a timely manner. 
• Assists in reviewing, compiling, and generating post inspection documents for inspection program’s review and distributes to required entities and internal accreditation programs. 
• Compiles and reviews inspection responses from facilities for distribution to required entities and internal accreditation programs. 
• Independently and efficiently stewards a panel of facilities assigned through the application, inspection, and response processes. 
• Assists with offering inspections to Contractors as needed. 
• Uploads documents to the Information Sharing Network as required. 
• Processes invoices and refunds for applicants.

Coordinate Relationships

• Develops working relationships with assigned applicant contacts by interacting regularly, being responsive, and providing superior customer service through professional verbal and written communication. 
• Actively participates in department or project meetings by listening, understanding others’ opinions and ideas, asking questions to help facilitate discussion, and speaking up to offer an opinion or potential solution without being asked. 
• Solves routine applicant problems independently and executes the solution to achieve a desired outcome. 
• Identifies complex applicant issues and develops solutions to bring to the manager’s attention for review and approval for execution.

General Responsibilities

• Processes phone calls coming into the general Inspection/Accreditation phone line. 
• Attends to the day-to-day operations and responsibilities while looking ahead to effectively plan for future work or deadlines. 
• Adapts to changes in the programs, processes, or department to assist the team for the greater good and offers suggestions for process improvements where applicable. 
• Works independently with limited supervision while producing quality work. 
• Assists in writing and revising department policies and procedures. Responsible for the quality assurance of drafts and can identify when a policy or procedure needs to be updated. 
• Utilizes the Association’s annual professional development allotment to develop and enhance skills that can be used to strengthen the department and aid future professional growth. 

Job Requirements

• Associate’s degree in a related field required. Bachelor’s degree preferred. 
• 3 or more years of office experience. 
• 1-2 years of experience in pharmacy operations and/or the medical supply chain. Pharmacy technician experience is a plus. 
• Experience with the accreditation or review process desired. 
• Excellent written and verbal communication skills. 
• Exhibits an outgoing personality and critical thinking skills and embodies strong customer service skills. 

Employees are eligible for benefits on the first of the following month after their start date. 401k enrollment occurs quarterly. Our benefits are subject to change annually during open enrollment.

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