Quality Management Systems in the Practice of Specialty Pharmacy
Live Webinar
November 12, 2026 | 1-2 PM CST
Topic Designator: 04 – Pharmacy Administration | Credit: 1 contact hour
This presentation will explore methods to strengthen quality improvement programs within specialty pharmacy practice, specifically focusing on the ability to capture high-quality data, interpret that data more effectively, and outline meaningful operational improvements. Participants will gain insight into strategies for reducing inefficiencies, proactively managing risk, improving patient and prescriber satisfaction, and increasing value.
Please note that the webinar capacity is 1,000 participants; registration does not guarantee entry. Those who are unable to join the meeting may purchase the webinar recording that will be posted online when it becomes available.
Presenter
Zachary Roberts, PharmD, MBA
Contractor, National Association of Boards of Pharmacy
Zachary “Zach” Roberts has served as the director of specialty pharmacy for an integrated delivery network, comprising nearly 100 acute care facilities and serving approximately one-quarter of the US geography. In this role, he oversaw the strategic direction, financial performance, and operational leadership of specialty pharmacy operations. His passion for this topic is exemplified through his involvement in key efforts to resolve operational challenges and advance systemwide quality improvement initiatives. Additionally, Zach implemented the policies, procedures, and workflows necessary to achieve accreditation from the Utilization Review Accreditation Commission and the Accreditation Commission for Health Care for multiple programs. In addition, Zach has served as an NABP surveyor and inspector for eight years.