FCRA Dispute Process
Background Screening Services
NABP offers professional credential verification services to employers and to you. These services are considered background checking services under federal and state law. Although NABP does not conduct typical background screenings, such as credit and criminal checks, we comply with the federal Fair Credit Reporting Act (FCRA) and similar state laws in performing these licensure and credential verification services.
NABP collects information from you and other sources to verify professional licensure, registration, credentials, pharmacy education, employment data, and regulatory or law enforcement discipline or sanctions. Under the law, these services are known as investigative consumer reporting services. When providing background checking services, all the information gathered about you is collected and used as permitted and in compliance with the FCRA, 15 U.S.C. § 1681 et seq., as well similar state laws, including the California Investigative Consumer Reporting Agency Act (ICRAA). These laws regulate how background checking services may be conducted by NABP.
The FCRA and similar state laws were enacted to protect the information collected when performing background checks. They also protect you by promoting the accuracy of the information and your privacy by regulating the disclosure of your information.
The laws and policy linked below can help you better understand your rights and our services.
- Your main rights under the FCRA can be found in the A Summary of Your Rights Under the Fair Credit Reporting Act.
- More information about NABP’s privacy policy for background screening services can be found in the Investigative Consumer Reporting Privacy Policy.
FCRA Summary of Rights
The federal FCRA promotes the accuracy, fairness, and privacy of information in the files of consumer reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Below are links to resources where you can find more information about your rights under FCRA.
- A Summary of Your Rights Under the Fair Credit Reporting Act
- Consumer Financial Protection Bureau Information Page
Dispute Process
NABP is committed to maintaining the accuracy and completeness of the information in our consumer reports (background screening reports). NABP prepares consumer reports as part of its investigative background checking services detailed below. In accordance with the FCRA, we have established the following procedure (Procedure) if you believe your consumer report has inaccurate or incomplete information.
Dispute Resolution Procedure
This Procedure applies to information about you that is collected or used in connection with investigative consumer reporting services (Services). These Services are commonly known as background checking services. NABP offers Services to employers, other entities engaging your services, or you. The Services include verification of professional licensure, registration, credentials, pharmacy education, employment data, and regulatory or law enforcement discipline or sanctions. The NABP Verify program uses the Services.
This Procedure does not apply to collection or use of your information related to any other program or service that NABP may offer, such as examination services.
Procedure for Dispute
You can dispute the accuracy or completeness of information in your report by submitting the dispute form. The dispute form may be emailed or faxed to NABP. If you have questions, contact NABP by mail, phone, fax, or email.
National Association of Boards of Pharmacy
| Address: | 1600 Feehanville Drive, Attn: Licensure, Mount Prospect, IL 60056 |
| Toll Free: | 888/857-1777 |
| Fax: | 847/493-4205 |
| Email: | dispute@nabp.pharmacy |
There is no charge for the investigation.
Upon receipt of your dispute form, NABP will conduct an investigation and notify you of the results within 30-45 days. If an error is found, the inaccurate or incomplete information will be corrected, modified, or removed from the consumer report, and you will receive a copy of the corrected consumer report. If the dispute is not resolved to your satisfaction, you have the right to file a brief statement with NABP summarizing the nature of your dispute regarding the accuracy or completeness of the information in the report.