NAPLEX Frequently Asked Questions

  1. Can I apply for the NAPLEX prior to graduation?
  2. What should I do if I changed my name since I created my e-Profile?
  3. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?
  4. I received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?
  5. When do I get my Authorization to Test (ATT)?
  6. Once I completed both steps of the application process, can I cancel my application?
  7. How do I cancel or reschedule my examination appointment?
  8. I missed my appointment. How do I schedule a new one?
  9. How do I change my primary state/jurisdiction of licensure?
  10. How long is the Authorization to Test (ATT) valid?
  11. How do I obtain an extension on my Authorization to Test (ATT)?

For FAQs on the NABP e-Profile system, click here.


1. Can I apply for the NAPLEX prior to graduation?

You may apply for the NAPLEX prior to graduating, but your state board of pharmacy will not confirm your eligibility to test until you meet all graduation requirements. Once you are granted eligibility you will receive an email prompting you to log in to your e-Profile to purchase your examination. You will immediately receive an email from Pearson VUE with your Authorization to Test upon purchasing the examination. Typically, you will receive this email immediately; however, wait 24 hours before contacting Customer Service as occasional system delays may occur.

back to top

2. What should I do if I changed my name since the last time I took the NAPLEX?

You will need to change your name in your e-Profile to match the names that are on the IDs you will present at the testing center. The name that is in your e-Profile is also the name that your board of pharmacy references when determining your eligibility. Please see e-Profile FAQ #12 for more information.

back to top

3. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?

If the name on both your primary and secondary IDs (including your middle name/middle initial) do not match the name on your Authorization to Test (ATT), you must send the appropriate documentation to NABP at least 5 business days prior to the date of your scheduled examination. Please email or fax the following:

  1. A scanned copy of your primary/secondary IDs with the name that should be listed on your ATT.
  2. In the body of your email or on a fax page, this information:
    • Full name
    • Address
    • The last 4 digits of your Social Security number (if you have one)
    • Date of birth
    • e-Profile ID

All acceptable forms of primary/secondary IDs must be current (unexpired), contain a recent photo and signature, and must be issued either by US/US territories or Canada. Acceptable primary/secondary IDs are US/Canadian passport, US/Canadian driver’s license, US state/Canadian province ID, US/Canadian temporary driver’s license, US learner’s permit and US/Canadian military ID. Additionally, for secondary IDs, the candidate may use a US passport card and valid debit/credit cards.

If the name with which you have applied is different from the name on both of your IDs, you will not be permitted to test and will forfeit your examination fee. Name updates cannot be completed at the test center, as there are no exceptions to this policy.

For more information on name matching guidelines, see the NAPLEX/MPJE Application Bulletin.

back to top

4. I received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?

No, the confirmation number is only used as proof of completing the online application process. You will receive an Authorization to Test (ATT) from Pearson VUE upon eligibility approval from the state board of pharmacy in which you are seeking licensure.

back to top

5. When do I get my Authorization to Test (ATT)?

After you submit the application, fees, and other documentation for Step 1 of the process, your eligibility will be determined. If you are granted eligibility, you will receive an email notifying you that you can move to Step 2 and purchase the NAPLEX. As soon as you submit payment for the exam you will receive your Authorization to Test (ATT). When “ATT Generated” appears in the status column under Active Applications and Application History, you should have received an email with your ATT. Typically, you will receive this email immediately; however, wait 24 hours before contacting Customer Service as occasional system delays may occur.

You can follow the progress of your application by checking the status column in your e-Profile. It is not necessary to contact NABP Customer Service for status inquiries. All status inquiries can be determined based on what is posted in your e-Profile. A glossary of status descriptions and available actions is provided in Appendix A of the NAPLEX/MPJE Bulletin.

back to top

6. Once I completed both steps of the application process, can I cancel my application?

The $100 application fee, which is charged when you apply for eligibility, is non-refundable. Examination fees, which are charged when you purchase your examination, are refundable if you cancel your examination prior to eligibility expiring and there is not a testing appointment that has been missed. See the NAPLEX/MPJE Bulletin for refund amounts.

Please note that if you cancel your examination, you must wait 5 business days before you may apply for another NAPLEX. This also applies to the MPJE for the same jurisdiction. Any examination can be cancelled within 2 years of the original purchase.

back to top

7. How do I cancel or reschedule my examination appointment?

To cancel or reschedule your NAPLEX appointment, please contact Pearson VUE’s Call Center at 1-888/709-2679 or go online at www.pearsonvue.com/NABP. There will be an administrative fee to reschedule your NAPLEX or MPJE appointment. Please refer to the NAPLEX/MPJE Application Bulletin for deadlines and administrative fees to reschedule or cancel an existing appointment.

back to top

8. I missed my examination appointment. How do I schedule a new one?

Log in to your NABP e-Profile and go to the Exam Services section. There you will be able to purchase a Resit. You will also be able to  re-apply for an exam from this section. Fees apply and you must receive a new ATT to schedule a new appointment; see the NAPLEX/MPJE Application Bulletin for more information.

If the Resit link is not available, it might be because your eligibility will expire in 10 business days or less. Because NABP cannot guarantee that you will receive an ATT before your eligibility has expired, you are unable to re-apply.

back to top

9. How do I change my primary state/jurisdiction of licensure?

If you would like to change your primary jurisdiction, you will need to submit a new application and pay a new $100 application fee to choose the new jurisdiction. You will not be refunded the $100 application fee from the jurisdiction you cancel, nor will you receive a credit. See the NAPLEX/MPJE Bulletin for more details on changing your primary jurisdiction.

If you had been granted eligibility for the jurisdiction you previously applied for, the authorization to test (ATT) for that jurisdiction and appointment (as applicable) is no longer valid. If you have an appointment to test, cancel the appointment with Pearson VUE before withdrawing from the examination.

back to top

10. How long is the Authorization to Test (ATT) valid?

Candidates are given a 1-year eligibility period to schedule and take the examination, which begins when the board of pharmacy grants eligibility. However, each state determines the acceptable time period in which a candidate must be licensed. Many allow candidates 1 year from the time of their application for licensure, but this varies from state to state. Please contact the state board of pharmacy in which you are seeking licensure to determine if additional restrictions apply.

back to top

11. How do I obtain an extension on my Authorization to Test (ATT)?

Candidates must contact the board of pharmacy for any requests for eligibility extensions. If the board grants the extension, the candidate must wait to receive a new ATT. If your eligibility expires, you must go through the entire application process again.

back to top