NAPLEX Frequently Asked Questions

  1. Can I apply for the NAPLEX prior to graduation?
  2. What should I do if I changed my name since I created my e-Profile?
  3. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?
  4. I received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?
  5. Once I completed both steps of the application process, can I cancel my application?
  6. How do I cancel or reschedule my examination appointment?
  7. I missed my appointment. How do I schedule a new one?
  8. How do I change my primary state/jurisdiction of licensure?
  9. How long is the Authorization to Test (ATT) valid?
  10. How do I obtain an extension on my Authorization to Test (ATT)?

NABP e-Profile Assistance

  1. How do I change my name in my NABP e-Profile?
  2. How do I change my date of birth in my NABP e-Profile?
  3. How do I change my Social Security number in my NABP e-Profile?
  4. How do I have my credit card information removed from my NABP e-Profile?
  5. I do not have a United States Social Security number. How do I create an NABP e-Profile?

1. Can I apply for the NAPLEX prior to graduation?

You may apply for the NAPLEX prior to graduating, but your state board of pharmacy will not confirm your eligibility to test until you meet all graduation requirements. Once you are granted eligibility you will receive an email prompting you to log in to your e-Profile to purchase your examination. You will immediately receive an email from Pearson VUE with your Authorization to Test upon purchasing the examination.

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2. What should I do if I changed my name since the last time I took the NAPLEX?

You will need to change your name in your e-Profile to match the names that are on the IDs you will present at the testing center. The name that is in your e-Profile is also the name that your board of pharmacy references when determining your eligibility. Please see FAQ #1 in the E-Profile Assistance section for more information.

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3. The middle name/initial on my ID doesn’t match what’s on my ATT. What do I do?

If the name on both your primary and secondary IDs (including your middle name/middle initial) do not match the name on your Authorization to Test (ATT), you must send the appropriate documentation to NABP at least 5 business days prior to the date of your scheduled examination. Please email or fax the following:

  1. A scanned copy of your primary/secondary IDs with the name that should be listed on your ATT.
  2. In the body of your email or on a fax page, this information:
    • Full name
    • Address
    • The last 4 digits of your Social Security number (if you have one)
    • Date of birth
    • e-Profile ID

All acceptable forms of primary/secondary IDs must be current (unexpired), contain a recent photo and signature, and must be issued either by US/US territories or Canada. Acceptable primary/secondary IDs are US/Canadian passport, US/Canadian driver’s license, US state/Canadian province ID, US/Canadian temporary driver’s license, US learner’s permit and US/Canadian military ID. Additionally, for secondary IDs, the candidate may use a US passport card and valid debit/credit cards.

If the name with which you have applied is different from the name on both of your IDs, you will not be permitted to test and will forfeit your examination fee. Name updates cannot be completed at the test center, as there are no exceptions to this policy.

For more information on name matching guidelines, see the NAPLEX/MPJE Application Bulletin.

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4. I received a confirmation number from NABP. Can I use this confirmation number to schedule an appointment?

No, the confirmation number is only used as proof of completing the online application process. You will receive an Authorization to Test (ATT) from Pearson VUE upon eligibility approval from the state board of pharmacy in which you are seeking licensure.

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5. Once I completed both steps of the application process, can I cancel my application?

The $100 application fee, which is charged when you apply for eligibility, is non-refundable. Examination fees, which are charged when you purchase your examination, are refundable if you cancel your examination prior to eligibility expiring and there is not a testing appointment that has been missed. See the NAPLEX/MPJE Bulletin for refund amounts.

Please note that if you cancel your examination, you must wait 5 business days before you may apply for another NAPLEX. This also applies to the MPJE for the same jurisdiction. Any examination can be cancelled within 2 years of the original purchase.

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6. How do I cancel or reschedule my examination appointment?

To cancel or reschedule your NAPLEX appointment, please contact Pearson VUE’s Call Center at 1-888/709-2679 or go online at www.pearsonvue.com/NABP. There will be an administrative fee to reschedule your NAPLEX or MPJE appointment. Please refer to the NAPLEX/MPJE Application Bulletin for deadlines and administrative fees to reschedule or cancel an existing appointment.

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7. I missed my examination appointment. How do I schedule a new one?

Log in to your NABP e-Profile and go to the Exam Services section. There you will be able to purchase a Resit. You will also be able to  re-apply for an exam from this section. Fees apply and you must receive a new ATT to schedule a new appointment; see the NAPLEX/MPJE Application Bulletin for more information.

If the Resit link is not available, it might be because your eligibility will expire in 10 business days or less. Because NABP cannot guarantee that you will receive an ATT before your eligibility has expired, you are unable to re-apply.

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8. How do I change my primary state/jurisdiction of licensure?

If you would like to change your primary jurisdiction, you will need to submit a new application and pay a new $100 application fee to choose the new jurisdiction. You will not be refunded the $100 application fee from the jurisdiction you cancel, nor will you receive a credit. See the NAPLEX/MPJE Bulletin for more details on changing your primary jurisdiction.

If you had been granted eligibility for the jurisdiction you previously applied for, the authorization to test (ATT) for that jurisdiction and appointment (as applicable) is no longer valid. If you have an appointment to test, cancel the appointment with Pearson VUE before withdrawing from the examination.

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9. How long is the Authorization to Test (ATT) valid?

Candidates are given a 1-year eligibility period to schedule and take the examination, which begins when the board of pharmacy grants eligibility. However, each state determines the acceptable time period in which a candidate must be licensed. Many allow candidates 1 year from the time of their application for licensure, but this varies from state to state. Please contact the state board of pharmacy in which you are seeking licensure to determine if additional restrictions apply.

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10. How do I obtain an extension on my Authorization to Test (ATT)?

Candidates must contact the board of pharmacy for any requests for eligibility extensions. If the board grants the extension, the candidate must wait to receive a new ATT. If your eligibility expires, you must go through the entire application process again.

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NABP E-Profile Assistance

1. How do I change my name in my NABP e-Profile?

You can change your name in your NABP e-Profile by submitting a photocopy of the document granting your name change and completing the correct NABP name change form. One form pertains to those who have had their name change granted by a US government agency. The other pertains to those who have had their name change granted by a foreign government agency. Have those forms witnessed and signed by a notary.

In addition to the form, submit a photocopy of the documentation noting your name change. This supporting documentation includes:

  • Marriage license or certificate
  • Divorce decree
  • Court-ordered name change document
  • Naturalization documentation (the original document must be mailed; document will be returned)

Please send a photocopy. Originals will not be returned. Exception: Photo copies of naturalization documentation will not be accepted. Original naturalization documents will be returned.

Forms:

Name Change Granted by a US Government Agency
This form can be faxed or mailed.

Name Change Granted by a Foreign Government Agency
For security reasons, submit this form and the photocopied documentation by mail, as NABP retains the original signed and notarized form for its records. See the NAPLEX/MPJE Registration Bulletin for more information on translation requirements.

NOTE: If the name on the identification you present on testing day is different from the name you used to create your e-Profile registration, you will not be permitted to test. To change the name associated with your e-Profile, you must contact your board of pharmacy and NABP at least 5 business days prior to your scheduled examination and provide documentation of a legal name change.

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2. How do I change my date of birth in my NABP e-Profile?

You can change your date of birth in your e-Profile by submitting a photocopy of the official document showing your date of birth and completing NABP’s date of birth change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of one of the following:

  • Driver’s License or state ID (if date of birth is present)
  • Birth Certificate
  • Valid US passport
    Please send a photocopy. Originals will not be returned.
Form:

Date of Birth Change
For security reasons, submit this form and the photocopied documentation by mail.

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3. How do I change my Social Security number in my NABP e-Profile?

You can change your Social Security number in your e-Profile by submitting a photocopy of the official document showing your Social Security number and completing NABP’s Social Security number change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of the following:

  • Social Security card
    Please send a photocopy. Originals will not be returned.
Form:

Social Security Number Change
For security reasons, submit this form and the photocopied documentation by mail.

If you have misplaced your Social Security card, see the Social Security Administration’s website for information on getting a new or replacement card.

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4. How do I have my credit card information removed from my NABP e-Profile?

If you would like credit card information removed from your e-Profile, please contact NABP customer service via email after you have completed your transaction. Include the information listed below in your email and your credit card will be inactivated. Please note that inactivating the credit card on file does not delete or inactivate your e-Profile account information from the NABP database. You will receive notification within 72 hours that your credit card has been inactivated.

  • Applicant’s name and NABP e-Profile ID
  • Name that appears on the credit card
  • Type of the card to be removed
  • Last 4 digits of credit card to be removed
  • Expiration date on the card to be removed

Please contact customer service at help@nabp.pharmacy if you have any additional questions.

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5. I do not have a United States Social Security number. How do I create an NABP e-Profile?

If you are in need of a NABP e-Profile ID but do not have a Social Security number, you will need to complete documentation regarding your status. If you are seeking licensure through a United States (US) board of pharmacy, and are either unable to obtain a US Social Security number from the Social Security Administration or are in the process of obtaining a Social Security number, fill out the Waiver for Individuals with No Social Security Number and submit it according to the instructions on the form.

Once you have submitted the waiver form, Customer Service will create your e-Profile and provide you with your login information via email. NABP Customer Service can be reached at 847/391-4406, Monday-Friday from 9 AM to 5 PM Central time, or via email at help@nabp.pharmacy.

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