e-LTP Frequently Asked Questions

  1. What does “basis state” mean?
  2. What terms are used for license transfer?
  3. Will I lose my license once the transfer process is complete?
  4. Do I have to maintain my original license by examination?
  5. How do I apply for a time extension for my Official Application?
  6. How do I apply for a change of state for my Official Application?
  7. Do I have to be licensed a year before I can transfer my license to a particular state?
  8. I need to know how many internship hours I completed before I sat for the NAPLEX. How do I find out?
  9. Can I make changes to the Professional History section on the Official Application?
  10. In the online Preliminary Application, I keep receiving an error about my Social Security Number and I am not allowed to enter or edit it. How do I proceed?
  11. After filling out my information in the license/examination section of the online Preliminary Application, the screen goes blank when I try to move to the next page. What should I do?
  12. How do I have my credit card information removed from my e-Profile?

NABP e-Profile Assistance

  1. Who notifies the board of pharmacy when I make changes to my contact or personal information?
  2. How do I change my name in my NABP e-Profile?
  3. How do I change my date of birth in my NABP e-Profile?
  4. How do I change my Social Security number in my NABP e-Profile?
  5. I do not have a United States Social Security number. How do I create an NABP e-Profile?

e-LTP Frequently Asked Questions

1. What does “basis state” mean?

“Basis state” is the state in which you have an active license to practice and that you intend to use as a basis to transfer a license.

2. What terms are used for license transfer?

Some states use the terms “reciprocity,” “endorsement,” and/or “assignment of score” in place of “license transfer.” NABP uses the term “license transfer” for this service.

3. Will I lose my license once the transfer process is complete?

No. The license transfer process (reciprocity) will not cause you to lose any license previously granted by a state board.

4. Do I have to maintain my original license by examination?

Some states require applicants to use an original license by exam as a basis for transfer.

If you choose not to renew your original license by exam, you are encouraged to check with the state board of pharmacy for the most current information regarding its individual state requirements. Please contact Customer Service if you have additional questions.

5. How do I apply for a time extension for my Official Application?

You may extend the original deadline up to one year from the original Official Application issue date. Extensions are issued in 90-day periods; three 90-day extensions are possible. Time extensions may be approved up to a maximum of one year after the date of issue. Applications that are not filed within this time period are null and void.

To request a time extension, return the Official Application to NABP and include a written request and appropriate fee for each 90-day period.

Each 90-day extension costs $75 per state.

Payment for extensions must be by money order or cashier’s check. Personal checks will not be accepted.

Exception: In Rhode Island, Official Applications are only good for six months from the original date of issuance. Extensions for this state are issued in 90-day periods; only one 90-day extension is possible. If you exceed the six-month time frame, you must complete a new preliminary application for license transfer.

6. How do I apply for a change of state for my Official Application?

If you wish to change your state, the Official Application must be returned to NABP with a fee of $75.

Payment for a change of state must be by money order or cashier’s check. Personal checks will not be accepted.

7. Do I have to be licensed a year before I can transfer my license to a particular state?

A few states require, at minimum, licensure for one year; however, most states will allow a transfer of licensure for applicants who have been licensed less than one year. Please contact the board of pharmacy in the state you are seeking licensure for its individual state requirements.

8. I need to know how many internship hours I completed before I sat for the NAPLEX. How do I find out?

Most states require you to have a minimum of 1,500 internship hours before you can sit for the NAPLEX. Please contact your state board of pharmacy for the exact number of pre-licensure hours that you filed with the state board.

9. Can I make changes to the Professional History section on the Official Application?

No. However, you may submit a statement along with the Official Application to the board of pharmacy with the additional information you would like to change/add in the Professional History section.

10. In the online Preliminary Application, I keep receiving an error about my Social Security Number and I am not allowed to enter or edit it. How do I proceed?

You may be experiencing a compatibility issue between your web browser and the online Preliminary Application software.

For the best results when filling out the Preliminary Application, please use the latest version of the following browsers:

  • Mozilla Firefox
  • Internet Explorer 11

The application may not work properly if you are using these web browsers:

  • Microsoft Edge
  • Google Chrome
  • Safari

In addition, you may have difficulty if you are using the newest version of Mac (OS X or 10.11 El Capitan).

11. After filling out my information in the license/examination section of the online Preliminary Application, the screen goes blank when I try to move to the next page. What should I do?

When entering your information, you should click the “Add/Edit State” button first before clicking the “Next Page” button. If the screen is still blank, you may be experiencing a compatibility issue between your web browser and the online Preliminary Application software.

For the best results when filling out the Preliminary Application, please use the latest version of the following browsers:

  • Mozilla Firefox
  • Internet Explorer 11

The application may not work properly if you are using these web browsers:

  • Microsoft Edge
  • Google Chrome
  • Safari

In addition, you may have difficulty if you are using the newest version of Mac (OS X or 10.11 El Capitan).

12. How do I have my credit card information removed from my e-Profile?

If you would like credit card information removed from your e-Profile, please contact NABP customer service via email after you have completed your transaction. Include the information listed below in your email and your credit card will be inactivated. Please note that inactivating the credit card on file does not delete or inactivate your e-Profile account information from the NABP database. You will receive notification within 72 hours that your credit card has been inactivated.

  • Applicant’s name and NABP e-Profile ID
  • Name that appears on the credit card
  • Type of the card to be removed
  • Last 4 digits of credit card to be removed
  • Expiration date on the card to be removed

Please contact customer service at help@nabp.pharmacy if you have any additional questions.

NABP e-Profile Assistance

1. Who notifies the board of pharmacy when I make changes to my contact or personal information?

NABP does not provide these changes to the board. NABP advises that you inform your board(s) of pharmacy when you make updates to contact and personal information in your e-Profile.

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2. How do I change my name in my NABP e-Profile?

You can change your name in your NABP e-Profile by submitting a photocopy of the document granting your name change and completing the correct NABP name change form. One form pertains to those who have had their name change granted by a US government agency. The other pertains to those who have had their name change granted by a foreign government agency. Have those forms witnessed and signed by a notary.

In addition to the form, submit a photocopy of the documentation noting your name change. This supporting documentation includes:

  • Marriage license or certificate
  • Divorce decree
  • Court-ordered name change document
  • Naturalization documentation (the original document must be mailed; document will be returned)

Please send a photocopy. Originals will not be returned. Exception: Photo copies of naturalization documentation will not be accepted. Original naturalization documents will be returned.

Forms:

Name Change Granted by a US Government Agency
This form can be faxed or mailed.

Name Change Granted by a Foreign Government Agency
For security reasons, submit this form and the photocopied documentation by mail, as NABP retains the original signed and notarized form for its records. 

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3. How do I change my date of birth in my NABP e-Profile?

You can change your date of birth in your NABP e-Profile by submitting a photocopy of the official document showing your date of birth and completing NABP’s date of birth change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail. If your documents are not in English, please refer to the NAPLEX/MPJE Registration Bulletin for translation requirements.

The required supporting documentation includes a photocopy of one of the following:

  • Driver’s license or state ID (if date of birth is present)
  • Birth certificate
  • Valid US passport
    Please send a photocopy. Originals will not be returned.
Form:

Date of Birth Change
For security reasons, submit this form and the photocopied documentation by mail.

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4. How do I change my Social Security number in my NABP e-Profile?

You can change your Social Security number in your NABP e-Profile by submitting a photocopy of the official document showing your Social Security number and completing NABP’s Social Security number change form. Have this form witnessed and signed by a notary. For security reasons, submit the original and notarized form by mail.

The required supporting documentation includes a photocopy of the following:

  • Social Security card
    Please send a photocopy. Originals will not be returned.

FORM:

Social Security Number Change
For security reasons, submit this form and the photocopied documentation by mail.

If you have misplaced your Social Security card, see Social Security’s website for information on getting a new or replacement card.

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5. I do not have a United States Social Security number. How do I create an NABP e-Profile?

If you are in need of a NABP e-Profile ID but do not have a Social Security number, you will need to complete documentation regarding your status. Please review the circumstances below and follow the directions for the situation that applies to you.

  • If you are seeking licensure through a United States (US) board of pharmacy, and are either unable to obtain a US Social Security number from the Social Security Administration or are in the process of obtaining a Social Security number, fill out the Waiver for Individuals with No Social Security Number and submit it according to the instructions on the form.
  • If you are a pharmacist who is not licensed or seeking licensure in the United States, and does not have a Social Security number, you will need to complete the Non-United States Pharmacist Waiver Form.

Once you have submitted the proper waiver form, Customer Service will create your e-Profile and provide you with your login information via e-mail. NABP Customer Service can be reached at 847/391-4406, Monday-Friday from 9 AM to 5 PM Central time, or via email at help@nabp.pharmacy.
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