September 3, 2020

NABP Warns Licensees to Be Aware of Scam Phone Calls Impersonating State Board of Pharmacy Inspectors and Investigators

NABP has been made aware that licensees in multiple states are receiving scam phone calls from individuals impersonating state board of pharmacy inspectors. Licensees should be cautious of giving confidential or payment information over the phone without verifying the source is legitimate.

Scammers are calling pharmacists claiming that they are state board of pharmacy inspectors or investigators and that their facility or individual license is under investigation. Scammers may also claim that they are working with Food and Drug Administration (FDA) or Drug Enforcement Administration (DEA) on a case, and further claim that the licensee is under investigation for suspicious activity or drug trafficking. In either case, the scammers claim that the licensee will face disciplinary action, a revoked license, or arrest if they do not immediately pay a fine over the phone.

Additionally, many scammers are “spoofing” the phone number used to call the pharmacist. Spoofing involves disguising the caller’s true phone number and making it appear that the phone number is from a legitimate source. Scammers may even give a fake name and a fraudulent inspector identification number as “proof” of identity. If the call sounds suspicious, hang up and call the state board of pharmacy directly by using the phone number on the state board’s website. Licensees may also check the state boards of pharmacy websites for a list of state board inspectors and investigators.

If a licensee receives a scam call from someone impersonating a state board inspector or investigator, immediately report it to the state board of pharmacy. If the scammer is impersonating an FDA or DEA inspector, please make a report to the respective agency. In addition, the licensee may also report scam calls to the Federal Communication Commission’s consumer complaint program. Please provide as many details about the scam call as possible.

NABP encourages you to share this information with licensees within your state.