Attention: We have a new customer Help section. Find answers to your frequently asked questions or chat live with a customer service representative.

I already have an e-Profile account, but I’m logging into the new system (after April 1, 2018) for the first time, what do I do?

You will need to verify your account when logging in to the system for the first time.

  • Click ‘Re-register your account.’

  • On the next screen, enter the email address associated with your account and click ‘Next.’ A verification code will be sent to the email you just entered.

  • After receiving the verification code, you will have five hours to enter the code and create a new password on the Create Login screen. Enter the requested information in each box and click the ‘Create Login’ button to complete the process.

 

 

 

 

 

 

 

 

 

 

 

 

  • You will be returned to the main login screen and asked to enter your email address and newly created password. Enter the information in the boxes and click ‘Sign In.’

  • You will be brought to a page to begin the process of verifying the information in your e-Profile. Click the ‘Verify e-Profile’ button to begin the process.

  • First, you will be provided with the updated e-Profile Terms. On the following screens you will be prompted to review and confirm the data associated with your e-Profile.